Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Steven
Initial Email Subject: Pre-sale question 
Support Case Month: January 2014

Hi,
I have a website with a menu that no longer works in IE 10 or 11.  It is unusual in that the menu bar is at the bottom of the page, and instead of dropping down, it pops up above the link.  If I get your AllWebMenus Pro, is there a way to be able to create this?  Will it work in all versions of Internet Explorer (I tend to call it Internet Exploder)?
Thanks,
Steven

Reply From: Likno Customer Support

Hello Steven,

First, thank you for your interest in our Likno Products.

Yes, you can create that kind of menu with AllWebMenus Pro. If you position your menu relative to Window at the bottom, the following result will be automatically created, as the submenu automatically will open above the main menu items. Of course, you can also do more settings on this.

bottom menu

If you wish, you may download AllWebMenus Pro http://www.likno.com/download.html and give it a try.

AllWebMenus produce menus that will work alike in all modern browsers (including Internet Explorer 10 and Internet Explorer 11) and all devices (tablets/smartphones).

Do not hesitate to contact us in any case.

Thank you.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Jim
Initial Email Subject: menu properties 
Support Case Month: January 2014

Two items ... I would like the background of the menu to expand all the way across the DIV so there is no white space on the right ... and I would like to make the home icon linked to the home page.

Thank you in advance for all of your help!

Reply From: Likno Customer Support

Hello Jim,

In order to make you menu act as a menu bar relative to your DIV with an ID of "container" click on Menu Type,

Select "Yes, widen items….", "Element with ID" and insert container

Select the "Do not widen items…", Show Background at Right.

menubar settings

As for the link on home icon I am afraid this is not possible through the Main Menu Group Header (as it is right now).

However, you can achieve that result by removing the Main Menu Group Header (I guess you don't need it anymore)

Click on Style Editor -> Main Group Style -> Has Header and select No.

menu style editor

Then, select your Home main menu item in your Menu Editor, click on All Values and find the Foreground Image, select the Home icon that already exists. This way you can have that design with the home icon on home main menu item and you can also place the link to your home page in Link value.

menu properties

Please, let me know if you need further help.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for Likno Web Scroller (jQuery Slider) Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Joe
Initial Email Subject: Scroller issues 
Support Case Month: January 2014

Hi,
I just purchased Scroller and have figured out how to make my project. But when I try to Publish, it gives me the wrong paths, so I have to manually fix things in Dreamweaver.
I'm sure I'm doing something wrong, but can't figure out what.
The attached screenshots should illustrate my problem. I made a folder called "scroller" into which everything associated with the project goes, but the source for the javascript file doesn't reflect that. And I've specified the correct path in the Project Properties.
Also, where should I go for the likno_scroller_project_content? The program supplies the sample page content paths, but not the actual content paths.
I've noticed a few bugs, as well.
The help file mentions clicking on the "Compile" button, which doesn't exist. I assume it should read "Publish".
When I click "Import Images" to add more photos to my project, all of the links (URLs) I've set up for the existing photos are deleted. Very frustrating.
I found a typo on the "Sample Code" tab: It's at the bottom of the page--the tick box "sroller separators".
Thanks for your help.

Joe

Reply From: Likno Customer Support

Hello Joe,

First, thank you for your purchase and your feedback.

When you publish your Image based Scroller a folder "lwsc_sample_images" will be created in the Publish folder you have specified and it contains the images for your scroller items.

scroller code

So, uploading the compiled files to your server should work as expected.

file structure

For example you have the www.yourdomain.com, in order to see the index_lwsc_sample.html you need to upload the index_lwsc_sample, likno-scripts (folder) and lwsc_sample_images (folder) to your root folder so after that, opening the www.yourdomain.com/index_lwsc_sample.html should show the scroller as expected.

As for the links that are removed after your click on "Import images" to add more images, I will forward it to the development team.

Please, let me know if you need further help.

Thank you.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Joe

Just so I understand correctly (I'm slow): The folders (likno-scripts and lwsc_sample_images) need to be uploaded to our server in order to view the page locally?
Thanks for your help.

Reply From: Likno Customer Support

Hello Joe,

I thought you wanted to see that slider live on your server.

When, you Publish a scroller project, you see on the settings the Publish Sample Page and it is checked "Open after publishing".

publish sample jquery slider page

So, when you have published the scroller project, this page automatically opens in your default browser and you should see the scroller live.

Didn't this happen to you?

Could you export and send me your project file, so that we can have a better look at the problem.

This is what you should do to export your project into a ZIP file and then email this ZIP to us.

image

Thank you.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Joe

Hi --
I was trying to put the code in my page and viewing it locally. I don't want to go live with the scroller until I know it's working--and until the site is done. I have everything in a temporary folder called www.mysite.com/2012 while I design the site. Once I'm ready to go live, it will all be moved to www.mysite.com, which necessitates having relatives links for everything.
I've attached the file for you to look at, if you need to. I've also attached the page into which I have inserted the code. I wonder if that is perhaps where I went wrong.
Thank you.
Joe

Reply From: Likno Customer Support

Hello Joe,

With the code you have in the page you sent me when you have the page live, you should have in your public_html folder (root folder on your server) the scroller folder which contains the likno-scripts folder (that contains the JavaScript files needed for your scroller). So, the path would be {root folder}/scroller/likno-scripts

Then, you should have your images in the path {root folder}/scroller/photos/{all your scroller photos here}

jquery slider code

Please, let me know if you need further help.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Joe

Ok, I think I'm good now.
It's working.
Thanks for all your help.

Reply From: Likno Customer Support

Hello Joe,

Glad to see you are good now Smile

Do not hesitate to contact us in case you need further help.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Beth
Initial Email Subject: AllWebMenus question 
Support Case Month: February 2014

I do have one more question. When I go to my drop down menus under product or industry and click an item, the menu sits on open on that page for a few seconds. Is there a way to stop this?

So if I go to Industry and click Educational the menu stays open for a few seconds.

{URL REMOVED}

Thanks,
Beth

Reply From: Likno Customer Support

Hello Beth,

My first guess is that you have the following option checked. Please, click on Global Properties -> Show Item or Group on Appear and uncheck the "If the highlighted item is inside (or parent of) a submenu group, this will also appear selected and open".

auto highlight menu item

If this is not your case, check if you have selected the submenus to be sticky. If you had done so, please click on Global Properties -> Sticky Submenus -> Non-Sticky.

sticky submenu

When you are finished with your changes, please re-compile your menu project and re-upload the produced files to your server.

If none of the above are the cases please export and send me your project file, so that we can have a better look at the problem.

This is what you should do to export your project into a ZIP file and then email this ZIP to us.

export menu project

Thank you.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Beth

Awesome! It was the first issue. Thanks so much!

~Beth

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Beth
Initial Email Subject: AllWebMenus question 
Support Case Month: February 2014

How do I get the menu to no link to a page if you are currently on the page.

For instance, if I am on the 'about' page I would like the link to be inactive and a different color to show you are on that page. Would I need to create a separate menu for each page?

Reply From: Likno Customer Support

Hello Elizabeth,

You don't need to create another menu. You just need to set the correct properties for your desired result on "Show Item or Group on Appear" in Global Settings.

This way, you can have your menu items to appear as selected when you are on that page.

show menu item or menu group on appear

Please, let me know if you need further help.

Thank you.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Beth

Thank you so much for your help. And I have to say your program rocks! Thanks for making it!

~Beth

 

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