Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Sheldon
Initial Email Subject: Modal windows questions
Support Case Month: January 2014

I have a test page at {URL REMOVED}. It opens a modal window that's source is an external page at {URL REMOVED}. Attached is the modal window construction file.

Two problems:

1. Scroll bars appear and then disappear when the modal window first opens.

2. The image "no thanks" should close the window but does not work. I used the onclick="parent.likno_modal_project.close();".

Thanks for your help,
Sheldon

Reply From: Likno Customer Support

Hello Sheldon,

1. Could you try to set overflow:hidden;  to this style declaration in your external page?

style CSS properties

2.  In case you call an external page in your modal window you should use onclick="parent.{project name}.close()" thus onclick="parent.facebooklikes.close()" or

close modal window code 

Kind Regards,

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Sheldon

Hi Aggelos ,

Perfect!!!

Thanks for the excellent support,

Sheldon

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Richard
Initial Email Subject: Firefox not showing menu while other browsers work
Support Case Month: February 2014

I had a friend look at my menu at {URL REMOVED} in Firefox and the menu does not appear. I then tried Firefox on my computer and the menu also does not appear.

This is an ecommerce site using Big Commerce package. In IE and Chrome the menus appear and work correctly.

I looked in the database, regular help and PDF help and found nothing about a menu not appearing. I looked in Firefox's setup and placed {URL REMOVED} in the approved areas.

Richard

Reply From: Likno Customer Support

Firefox does not like those slices on the allwebmenus Linking Code thus it cannot find the NYCtop.js

menu linking code

Please, correct the linking code as src="../template/NYCWtop.js"

Please, let me know how that worked for you. 

Kind Regards,

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Richard

Thanks, works now in all browsers.

 

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Knowledge Base support case for Likno Web Scroller (jQuery Slider) Builder, abstracted and stripped of all user’s private info.


Initial Email From:
John
Initial Email Subject: Problem with AWM Pro responsiveness
Support Case Month: February 2014

Hi,

I have installed an AWM menu on the home page of {URL REMOVED} and I have set 4 versions of the menu to suit different devices by setting the various width limits.

It looks pretty good in two of the versions, but the menu keeps going away as a change the viewport width.
It was working well before I upgraded to the latest AWM build #928.

Please investigate and advise.

Thanks,
John

Reply From: Likno Customer Support

Hello John,

Could you tell me in what browser do you experience this issue?

I tried in Chrome, Firefox and IE10 and the menus seem to work well in all versions.

Is it possible to send me a screenshot to help me understand the issue better?

Also, please export and send me your project file, so that we can have a better look at the problem.

This is what you should do to export your project into a ZIP file and then email this ZIP to us.

export menu project 

Kind Regards,

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: John

Hi Aggelos,

The problem occurs in all browsers - Firefox, IE, and Chrome.

The menu will appear in the browser when I open it on the desktop. However, when I change the width of the browser, it will disappear until I change the width some more and then it will reappear. There seems to be a gap where ver.2 should be and ver. 4 does not appear at all, no matter how narrow I make the window.

I have included two screenshots of the home page in the Firefox "Responsive Design View where you can see the difference from view1 at 1003px width and view2 at 999px width.

Thanks,
John

Reply From: Likno Customer Support

Hello John,

This happens because you have positioned menu versions 2 and 4 relative to an element with ID="ProductPanelMenu3 "

menu positioning settings

But there is no such an element in your page, thus the menu cannot be displayed.

page source code

Please, either insert that element in your pages or change the menu positioning in menu versions 2 and 4 relative to an element that exist in your page.

Please, let me know if you need further help.

Kind Regards,

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: John

Hi Aggelos,

That worked great. Didn't realize I had to do that.

Thanks,
John

 

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Knowledge Base support case for Likno Web Scroller (jQuery Slider) Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Lawrence
Initial Email Subject: Inquiry - Web Scroller Builder (Slider)
Support Case Month: March 2014

I am an existing customer of AllWebMenus. I would like to know:

1) if the Web Scroller Builder script can co-exist with the AllWebMenu script on the same page?

2) can I put two sliders (different design) on the same page?

Reply From: Likno Customer Support

Hello Lawrence,

First, thank you for your interest in Likno Web Scroller Builder.

1) Yes, all Likno products can co-exist in the same page, thus Likno Web Scroller Builder and AllWebMenus can work at the same page.

2) Yes, you can put as many sliders as you want in your page. To optimize that you will share the same likno-scripts folder for all the sliders so that you only call them once in your page.

Please, let me know if you need further help.

Kind Regards,

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for Likno Web Tabs Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Jan
Initial Email Subject: Tab Builder contra Serif WebPlus X7
Support Case Month: March 2014

Hello,

I bought your Tab Builder yesterday and I like it very much, but there are a couple of things that I am not sure about.

I use "Serif WebPlus X7" as software for my website and saves it`files as project-files with ending  "wpp".

I can export it to my hard disc e.g as html and open them with Dreamweaver.

I can also import html-fragments into WebPlus. Please see attached files to see what it looks like.

I`m not sure what and where to paste the Tab builder "script, html and so on”.

I would say that WebPlus is a little bit like Adobe Muse. I used Muse before and am "rebuilding" my site in WebPlus. If you check {URL REMOVED} you will see my site with panels, tabs and accordions (built with Muse) I am going to use your Tab builder instead (Nothing similar in WebPlus) I Would be very, very grateful if you could help me so I can embed what I need of Tabs at my pages in WebPlus!

I will also get your Scroller Builder today - It seems to be a good complement to the Tab Builder.

I assume I will have no problem with implementing Scroller once I understand how to do it with Tab.

You think you can help me before this weekend starts. I would like to work with my site during the weekend.

Best Regards from a rather rainy and "grey" Sweden

Jan

Reply From: Likno Customer Support

Hello Jan,

First, thank you for your kind words and your purchase Smile

The easiest way is when you are done editing your tabs click on Sample Code, there you will find highlighted the code you need to add to your pages.

The number 1 is the linking code for the tabs and you need to insert it right under the <body> tag of your pages.

The number 2 is the positioning code for the tabs and you need to insert it exactly in the place where you want your tabs to appear in your page.

jquery tabs sample code

As I saw in your screenshots it should be easy for you to do it.

I need to leave the office for now, but I 'll check the email from home during weekend in case you need more help.

Thank you and have a nice weekend Smile

Kind Regards,

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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