Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Lars
Initial Email Subject: Advanced floating menu
Support Case Month: October 2012

Hi,

Just started to use AllWebmenu. Most things works just fine.

Now one thing before I can deploy this site......

I started with 'sliding menu' with my own buttons.

I enabled 'Auto highlight item'

I enabled 'Constant floating'

It worked fine and I saw that I could finetune the floating behaviour with 'Advanced floating menu' so I bought it yesterday.

It was easy to get the floating behaviour that I wanted. I was happy.

But now did the auto highlight inside the submenu stop to work. I have verified a couple of times to remove advanced floating, then the auto highlight works. Enable it and it stops.

Funny thing is if I press the same submenu twice then it works.

Please try second button 'Om Hälsokällan' and then one of the sub buttons. One time and a second time.

I was almost done and superimpresed. I hope you can get me back there again.

Lars

Related URL: http://www.halsokallanspa.se/menytest

Reply From: Likno Customer Support

Dear Lars,

It seems that there is some small bug in this combination and while both the menu and submenu item get highlighted, the submenu does not automatically open.

I will forward this to our developers and I assure you that we will resolve it and upload a new fix within next week.

We are really sorry for this and hope it is not too much of a problem!

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Lars

Hi Kostas,

Sounds good. How will I know when the fix is available ?

Can I find it in the download-section ? ( when it is finished of course )

Lars

Reply From: Likno Customer Support

Dear Lars,

I will let you know as soon as I have a response from our developers. I expect this on Monday.

I will also send you an email to inform you as soon as the fix is online.

Once this is online, you will just need to download the latest AllWebMenus version from our site and install on top of our existing installation.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Lars

Hi Kostas,

I got the message of the new version 898 and was happy that my problem should be solved.

But it is not. It is still the same.

What happened.... Is my problem forgotten.

Do you need more information or is the bug documented ?

Lars

Reply From: Likno Customer Support

Dear Lars,

Your fix was not ready in that release. I told you I would email you as soon as it is ready. As a matter of fact it proved to be pretty complex, but our developers are working on it and I expect the fix to be ready later today.

Again, I will email you personally as soon as the fix is online.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

Dear Lars,

Sorry for the big delay in resolving this issue!

This is to let you know that I have just uploaded a new AllWebMenus release (898.4) that includes the fix.

Please download it and let me know if there are still any problems left:

http://likno.com/download.html

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Lars

Hi Kostas,

I have tested the new release. It solved the problem, and I am happy for that......

Thank you very much ! I think you supported me very good in solving the problem.

I will look into other products that you have

Lars

 

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