Knowledge Base support case for Likno Web Scroller Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Michael
Initial Email Subject: Likno Scroller Problem
Support Case Month: July 2012

Hello Kostas,

After I finished with the Likno Accordion I continued to make then a Likno Scroller. I then implemented the code into my web page but after saving all I see is the outside blue border of the scroller (see pic below). I have also attached my project for you to look at.

I have gone over my code several times but I just cannot find the problem. Can you have a look please?

Thank you for your help.

Regards,

Michael

http://www.ejam.co/category/832/Kitchen,-Dining-and-Bar/listings/501/Farberware-15pc-Forged-Cutlery-Set,-Black.html

blue border instead of slider

Reply From: Likno Customer Support

Dear Michael,

I checked your page and it seems that the required Scroller compiled files do not exist online (at least not where they are expected).

Please make sure that you have uploaded all the compiled files to the correct location. According to your Linking Code in this specific page, the main compiled file is expected at:

http://www.ejam.co/category/832/Kitchen,-Dining-and-Bar/listings/501/likno-scripts-scroller/likno_scroller_project.js

(the rest should be in the same folder, unless you specified otherwise in the “folder” properties)

NOTE: We have released a new version today, which resolves several issues with the scroller dimensions, so I *strongly* recommend downloading this now (depending on your settings, it may change the appearance of your scroller).

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Michael

Hello Kostas,

Ok, I downloaded the new version and updated the code. As you can see from the pic the border has now the correct width but still no content.

So, it is finding the location of the files but only showing one line which is the outside border…??? Something in the scroller program?? Not sure why it is only showing one element of the scroller (if it was not finding the compiled files then it would not show the outside border?)…??

Michael

scroller show only one item

Reply From: Likno Customer Support

Dear Michael,

It seems that the problem was in the population code you used. However this was not your fault! The generated sample code in the application had some problems which we have now corrected.

We have found this problem and corrected it.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Michael

No problem Kostas, I’m glad I could be of help to get out the glitches in the program because I really do like them…

I will look forward to getting an updated version on Monday.

Best Regards,

Michael

Reply From: Likno Customer Support

Dear Michael,

We have uploaded a new release which should fix the problem.

Please download the latest version of Likno Web Scroller Builder again (even if you think you have the same version) and recompile your project(s).

http://www.likno.com/jquery-scroller/download.php

Let me know if this resolved the problem.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Michael

Still the same problem….just and empty blue border with no content…

Here is the example…

http://www.ejam.co/category/713/Paper-Money-World/listings/593/Bosnia-and-Herzegovina-100-dinara-1992.html

empty scroller

Reply From: Likno Customer Support

I checked your page, and it seems that you did not upload the compiled file again. (or did you remove it in the meantime?)

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Michael

Hello,

Yes I deleted everything and started fresh, after a few attempts I did get it to work as you can see at the bottom

Of all “auction” pages. I wanted to have the scroller on my home page but it would not work together on the

Same page as the Accordion Scroller. So I had to remove it and put it on another page…

Michael

 

Tags: , , , , , , , , , ,