Knowledge Base support case for Likno Web Scroller Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Steve 
Initial Email Subject:  Scroller
Support Case Month: November 2013

I am unable to use cut and paste hot keys or menu commands in Web Scroller,  for example when I want to paste in a link to a website, I am unable to do so.

Reply From: Likno Customer Support

Hello Steve,

Is there any chance that you have the Webroot Secure Anywhere software?

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Steve

Yes, I do.
Steve

Reply From: Likno Customer Support

Hello Steve,

This is what another customer of us reported:

Found the problem, it wasn't your software.

I have Webroot Secure Anywhere running (launches with windows) and this was preventing pasting.

Below is the solution I found - should you encounter similar issues from someone else.

The symptoms you are experiencing are related to the Identity Shield functionality, which is explicitly made to block access to certain functionality such as the screen contents and clipboard in some cases.  There are a few possibilities on what is occurring in this specific one. I make the assumption, though possibly inaccurately, that a browser is running while this symptom occurs. If no browser is running at all and this continues to happen, contact support immediately for diagnostics gathering and escalation.

Go to the Identity & Privacy tab and click "View/Edit Protected Applications"

- Is the DB program or any part of it listed under "Deny"?  If so, change it to "Allow".

- Review the "Deny" list.  Any program that you explicitly trust that is set to "Deny" may be changed to "Allow" safely.

Please, let me know how that worked for you.

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Steve

That was the problem.

Thanks,
Steve

 

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