Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Jim
Initial Email Subject: Got new computer, loaded AWM, now can't recreate my old menu
Support Case Month: April 2012

After loading the AWM version I was entitled to activate into my new computer, I activated it and even was able to generate a menu from the Front Page navigation structure. Problem is, I can't seem to re-create my theme, look, or drop down menus in the preview as I could before. Can you help me get this straightened out so I can operate again?

Reply From: Likno Customer Support

Hello,

What do you mean by “can’t seem to recreate”? Does the preview have some problem? Do you see anything at all in the preview? Or does the preview work but you cannot remember how to make your menu look like your old menus?

Can you send me a screenshot of what you see in the preview, along with your menu project? To export your menu project, please use the menu “File -> Export -> To ZIP”.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Jim

Kostas,

Thanks for responding. The problem is that the preview that shows up does not look like the one I created originally. My original one remains on our servers intact, but If I were to try to edit it now that I have replaced my Likno software on my new computer, I can’t seem to get it to look the way it does on the web site. I guess the idea is that I don’t remember how to make it look like the old menu, and I want to know why I have to, if in fact, I do have to. Can’t it just use the data that is already created rather than make re-write it all?

So then I was trying to send you the file and some screen shots and realized I had to apply the theme (Duh!). I did that and there it was!

Okay, so now I have that issue resolved, but when I click “Compile Menu” it says “File/Path access error” and opens another window that says: ”No web has been found. Please specify a correct web folder.”  I click “OK” and it says the menu has been generated and appears in all pages! However, I can’t get it to appear on my pages at all. So I looked in the help section and it tells me to link it to my web. I can’t seem to be able to do that. The help section says:

2. Inside AllWebMenus, go to Tools-> Project Properties > Compile Properties-> FrontPage Support and check the "Support Shared Borders in FrontPage" box.

When I go there, “Front Page Support” is not there.

I have to make sure I can load it properly and get it uploaded to the server when I’m ready. Right now, when I close and re-open Front Page and my web after updating to the new navigation structure, my pages have no menu at all.

Jim

Reply From: Likno Customer Support

Dear Jim,

Do you open AllWebMenus from within FrontPage? If you open AllWebMenus from the FrontPage plugin, you should get some different options than when you open the application from the start menu. Regarding the access error, this means that AllWebMenus is not able to write the required code to your pages. Where do you store your website locally?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Jim

Kostas,

I kept working at it and checking the knowledge base on your web site and plugging away and finally I got it to link the menu to the web site and store it properly. I think I have it and it all opens properly, etc. Thanks, you really did help by asking me the questions you asked to force me to find the answers.

I’ll let you know if I need anything else.

Jim

Reply From: Likno Customer Support

Dear Jim,

I am glad I helped pointing you to the right direction (even though I could not give you the answer).

Let me know if you encounter any more problems.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

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