Knowledge Base support case for Likno Web Button Maker,  abstracted and stripped of all user’s private info.


Initial Email From:
Robert
Initial Email Subject: Button Maker - Cant save Files
Support Case Month: March 2013

I just installed the Button Maker program. After I made a button, saved it, then when I go back to that file to open it, it wont let me?

clip_image001

It asks me what program should open my button file? and, the button maker is not in the list to open it. Why is this?

I cant seem to save my different master files and or projects?

Please let me know.

Thanks!

Robert

Reply From: Likno Customer Support

Hello,

The screenshot is not very clear, but it seems that after you saved the file you removed the “.wbm” extension. This caused windows to not recognize this file.

Still, your work is not lost! All you need to do to fix this, is to rename the file and add “.wbm” at the end.

Note that you can also open these files in Button Maker without renaming them, but you have to do it from the application using “File->Open”.

If the files have the “.wbm” extension and they still do not work with double-clicking, then I strongly recommend that you install the application again.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Robert

Hi Kostas,

The extension of ".wbm" was on the saved files. After I sent you an email, I went to the file, right clicked on it, and choose to open with button maker. It opened the file. I took your advise and uninstalled the program, and reinstalled it. The files open, but they have a different looking icon, its not the full icon as it in the start menu or desk top?

Thanks!

Robert

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