Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Ron and Anita
Initial Email Subject: Cant see the allwebmenus in expression web design view
Support Case Month: September 2012

We used the allwebmenus for expression web 4 addin and we used the standalone allwebmenus also, but the menus created cannot be seen in the expression web vr4 design view. The menu can be seen in browser preview. Since it isn't visible in design view it is very difficult to work out the location and positioning for the menu. Your software docs indicate that we should be able to see the menus and work on them in expression web design. Please advise us to how we can get allwebmenus to be seen in the design view. The only reason we purchase your app was because it would integrate into expression web 4, if this was a false advertisement we will ask for a refund , however we sincerely hope you can assist us with our dilemma. Our plans were for several more licenses for our staff of web designers to use with expression web. At this point in time we are forced to write our js code and manually position in the pages.
In hopes that you will have a solution, i look forward to hearing from you. Also please advise us to what you need to validate our license, I can provide the order number the license number or whatever you may need.
Sincerely
Ron and Anita

Reply From: Likno Customer Support

Dear Ron & Anita,

This is definitely not false advertisement, but from reading your email I am afraid there has been a misunderstanding. In our online page (http://www.likno.com/microsoft-expression-web.html) we clearly state that the menu is only visible in the “SuperPreview” of Expression Web:

SuperPreview Expression Web

Did you read something different elsewhere? If so, please let us know so that we can correct any misleading text.

I am afraid that the standard Expression Web preview is not capable of displaying complex components, hence it cannot show our menu.

I understand how this can be a problem, so if you want a refund we will give it to you without further delays.

If however you want us to help you find a more productive way of positioning your menus we are glad to help! I am saying this because you say something about js code and manually positioning, which is probably a far more troublesome procedure than it should be.

For example did you know that you can position AllWebMenus relative to any image or other html element in your page? If for example you use tables in your design, you can easily attach the menu to a specific <td> (same with <divs> or anything else). This should be fairly easy to work with.

Anyway, the choice is yours. Let me know how you wish to proceed. Just please also tell me if in your opinion there was a misleading text somewhere in our site so that we can correct this.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

Hello again,

Continuing on my last email, I believe the biggest problem of the standard EW preview was that you did not see anything at all when you position the menu.

This has now been corrected, and when you position your menu you see a small <span> with the text “AWM”. In the SuperPreview you still see the full menu as it was before.

I hope this helps a bit more. Let me know of your thoughts on this. You can download the new plugin here:

http://www.likno.com/microsoft-expression-web.html

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Ron and Anita

Thank you Kostas, I have worked the SP and had good success although there is a lot of switching back and forth, the plugin is good news I will give it a try and reply
Thanks again
Ron

 

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