December 4th, 2012Payment methods

Knowledge Base support case for All Likno Products, abstracted and stripped of all user’s private info.


Initial Email From:
Emi
Initial Email Subject: Enquiry
Support Case Month: October 2012

Hello Sales,

I am based in Nigeria Africa and would want to buy some of your items. Please could you give direction on the payment methods.

Thanks

Reply From: Likno Customer Support

Hello Emi,

First, thank you for your interest in our Likno products.

We support all possible payment methods, since we use "SWREG.ORG" and IPORTIS.COM" as our payment services.

See the screenshot of our Order Page below:

payment methods

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for AllWebMenus, Likno Web Scroller Builder, Likno Web Tabs Builder, Likno Web Accordion Builder, Liknow Web Modal Windows Builder, Likno Web Button Maker, Likno Web Tooltips Builder.

The following issue is related to users that login to their PC with another user account than the one they used to login when working with Likno products. This is also the case when users upgrade their Windows to a newer version of Windows (for example, upgrading to Windows 8) and their user account name is not the same as it used to be.

Those affected users are trying to save, compile or export a project and it seems that the file does not get generated where it should be.

This happens when the application does not have access rights for the given folder where the output file should be written. In most cases this is because the user tries to write to a folder of a different user.

If you recently upgraded to Windows 7 or Windows 8, then it is very likely that you created a new user, but all the paths in our projects are still pointing to the old user.

For example, your old user name was “john” and your “Documents” folder was under:

C:\Users\john\Documents

So all the projects point to that folder. Now that you upgraded, the new user is “JohnD” and the “Documents” folder points to:

C:\Users\JohnD\Documents

This can cause two types of confusion:

1) You are logged into your PC as “JohnD” and you are trying to write into “john" documents, so you get an error that you are not able to write there or no file is written.

2) If you have full admin rights, you may be able to indeed write a file there, but you are still looking for it into your new “Documents” folder, so it still seems that it does not work.

In either case, you should double-check the paths where you are trying to write the new file.

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Knowledge Base support case for Likno Web Scroller Builder, Likno Web Modal Windows Builder, Likno Web Accordion Builder, Likno Web Tabs Builder, Likno Web Tooltips Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Dmitry
Initial Email Subject: Likno on intranet
Support Case Month: March 2012

Hi,

Why do I need to register my websites online? For me, the purpose of this software is for building Intranet sites that are not for the public. So, do I need a 3 domain license or an unlimited domain license? Any kind of help from you is much appreciated.

Thank you,

Dmitry

Reply From: Likno Customer Support

Hello Dmitry,

In that case (intranets), you really need to purchase the "Unlimited" license as the "3 domains license" supports only 3 online websites. It is like a "LITE" version for the non-professional that just has 1 website online.

Thanks

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for Likno Web Scroller Builder, Likno Web Modal Windows Builder, Likno Web Accordion Builder, Likno Web Tabs Builder, Likno Web Tooltips Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Dmitry
Initial Email Subject: Had to use activations after updating to new versions
Support Case Month: March 2012

Hello,

Just wanted to find out what does it mean 3 domains(websites)for $price  vs unlimited for $price ?

Does it mean that I will only be able to build 3 websites with it, then it will stop functioning unless I purchase the unlimited package for $price?

Thanks,

Dmitry

Reply From: Likno Customer Support

Hello Dmitry,

Indeed, the 3 domains license means that you can compile only for 3 websites (the ones that you register online at your Likno User Area). You cannot change these 3 domains once you register them and compile for them.

This license is intended mainly for the "home" (or "amateur") user that usually has just 1 website of his own.

If you intend to use the products in many sites (more than 3) then you need the "Unlimited" license.

Thanks

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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October 22nd, 2012Likno products on a Mac pc

Knowledge Base support case for All Products, abstracted and stripped of all user’s private info.


Initial Email From:
Stefanos
Initial Email Subject: change computer
Support Case Month: April 2012

Hi i just bought a new mac , i was using linko in windows .Do you support mac computers and what i have to do to download in my new mac

Thank you

Stefanos

Reply From: Likno Customer Support

Hello,

Thank you for your email.

Unfortunately the installation file is available only for Windows.

However, our MAC customers use third-party software for emulation, without any problems reported so far.

Here are all your options to run Windows applications on an Intel-powered Mac:

http://www.macwindows.com/winintelmac.html#2a

Regards,
Kostas
Likno Customer Support
www.likno.com
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