Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Fabrizio
Initial Email Subject: Information
Support Case Month: November 2013

Good morning sirs,

I visited your website and I downloaded the trial version of AllWebMenu and I was happy with your product.
I am a self-taught. To achieve my websites using Expression Web in HTML. What do you advise me, may be fine for me this product to easily grossed my menus.

Thank you and best regards,
Fabrizio

Reply From: Likno Customer Support

Hello Fabrizio,

First, thank you for your interest in our Likno Products.

AllWebMenus is an easy to use application that gives you the ability to create any type of menu without any coding.

We also have an Expression Web Add-in to help you insert your menus created with AllWebMenus in your Expression Web sites. You may want to see that page: http://www.likno.com/microsoft-expression-web.html and give it a try.

Also, you need to know that we are always here and happy to help you in any case.

Let me know if you need more help.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Fabrizio

Excuse me, but to install the menu created I must have necessarily the product Expression Web Add-in?

Fabrizio

Reply From: Likno Customer Support

Hello Fabrizio,

The AllWebMenus Expression Web Add-in is just to help you easily insert your menu to your pages you have created in Expression Web. It is not necessary.

You only need AllWebMenus Pro, so you can create your menus.

Then, if you want to link those menus to pages created in Expression Web, you may want to use the Expression Web Add-in (which is free).

Let me know if you need more information.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Fabrizio

OK!
Thank you for your patience.
So, I want to buy the product AllWebMenu Pro including Expression Web Add-in (which is free).

Kind Regards,
Fabrizio

 

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Knowledge Base support case for Likno Web Scroller Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Simon 
Initial Email Subject: Web Scroller not showing on licensed domain
Support Case Month: November 2013

Hi Aggelos,

Regarding problems with Web Scroller on our website.

We have compiled the scroller project for our domain and we have uploaded the compiled files. However, the scroller does not display online despite the fact the it shows on localhost.

Simon

Reply From: Likno Customer Support

Hello Simon,

It seems that you have some missing images (bullets I guess...). That can cause the scroller not to display online as it loads on a different way live than on localhost.

Please, upload those images to the specified path and let me know how that worked.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Simon

Thanks Aggelos,

It was a path problem. The path should not contain the cgi-bin to those images ( it's to do with how our shopping basket works ), so I looked in the project and changed the paths to start with a '/' before the PDGCommTemplates and that solved the problem.

Thanks again for your help.

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Dave 
Initial Email Subject: AllWebMenus problem with image on menu items.
Support Case Month: November 2013

Hello Aggelos,

See the attached zip for my exported project file.

I have created it as a CSS menu. Am using the suggested UL/LI structure in my web page. 

The menu structure works fine in the linked web page. But when I add a image to the “Home Place” menu item in AllWebMenus PRO, it does not do anything with it ... nothing appears in any code ? 

Regards, Dave

Reply From: Likno Customer Support

Hello David,

In order to have the Home icon appear, you need to manually add it as it is a CSS version of the menu.

So, your structure will look like this;

CSS menu structure code

You need to add in

 <li><img src="your image path" /><a href="default.html">Home Place</a></li>

Let me know if you need more information.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Miriam 
Initial Email Subject:   modal windows
Support Case Month: November 2013

Hello,
My company may be interested in your modal window builder - just have a quick question. We had code for a modal window plugin we'd been using, but one of our clients just updated their website and none of the plugins are compatible with their jQuery library - they updated to jQuery 1.10.2. Will your code work with that?
Thanks,
Miriam

Reply From: Likno Customer Support

Hello Miriam,

First, thank you for your interest in our Likno products.

Our library uses its own jQuery version (a separate jQuery file for Modal Windows), so it does not matter which jQuery your clients already use. This is deliberate so that no problems occur with other scripts, etc.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Mikael 
Initial Email Subject:   Do not work properly on iPad?
Support Case Month: November 2013

Hi

Thanks for a great product!!

I use two menus on my pages and one of the menus is an "up" and "back" arrow, floating on the center bottom of the page. It works fine on Internet Explorer and Safari but on iPad it appears first but the disappears when you scroll down the page.

How can I solve this?

I use AllWebMenus Pro 5 version 5.3 Build #902

Thanks

Mikael

Reply From: Likno Customer Support

Hello Mikael,

I see in your page that you have compiled your menu project with AllWebMenus version 5.3.902 but you still have the library files from version 5.3.880

menu file

Please, re-compile your menu projects and re-upload all the produced files to your server (along with the awmdata folder).

Please, let me know how that worked for you.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Mikael

Hi Aggelos

Yes it seem to work now on my iphone. I have to check with my ipad at home as well!!

Thank you!!

 

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