Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Brian
Initial Email Subject: Theme Packs for AllWebMenus PRO 
Support Case Month: January 2014

Hello,

I’m going to order the Likno Web Builders Collection for three domains.  My question is, what theme packs come with the AllWebMenus Pro?  Are they the same as in the trial version?

Thank you,
Brian

Reply From: Likno Customer Support

Hello Brian,

First, thank you for your interest in our Likno Products.

Yes, you get all the themes that come pre-installed in AllWebMenus Pro, so everything you have seen in the trial version.

menu themes

Please, let me know if you need further assistance.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Frank
Initial Email Subject: Likno All WebMenu 5 Pro
Support Case Month: January 2014

Hi,

I was testing out AllWebMenus Pro 5 and I had a problem with the horizontal display, the images in the menu will not display.

Many thanks,
Frank

Reply From: Likno Customer Support

Hello Frank,

This happens because you haven't uploaded the images’ folder to your server.

menu items images

Please, upload the menu2 folder which is inside the awmdata folder and it should be fine J

Let me know if you need further help.

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Frank

Many thanks Aggelos

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Jean-Nicolas
Initial Email Subject: Sub-items’ width 
Support Case Month: January 2014

Hi There,

I've bought and dowloanded the new version of AWM and tried to import the structure code but it was a failure (in my panel administration, there was only this structure code : <?xml version='1.0' encoding='UTF-8'?><mainmenu><menutype>Static</menutype></mainmenu> )...

Anyways, I've created again my menu (to make again this menu : {URL REMOVED} ), but I got a problem with margin between items and sub-items : there's too much spaces, I can't find how to reduce it. It appears that I managed it some year ago, as I have on online menu, but I can't find it anymore. Is this different with this new version ? Can you help me ?

Thanks a lot.

All the best,

jn 

Reply From: Likno Customer Support

Hello Jean-Nicolas,

This happens because you have selected the Uniform Items in Submenu Group Type.

In order to correct that, go to Style Editor -> Sub Groups Style -> Type and then uncheck the "Universal Items"

Then, you need to "play" with paddings in Submenu Items Style so can have the distance you desire between the items:

Let me know if you need further help.

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Jean-Nicolas

Yes, it works !

Thanks a lot for your help!

Kind regards,

jn

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Gregg
Initial Email Subject: signing in
Support Case Month: January 2014

Hello,

I bought a version of AllWebsMenu, v 5.0, some time ago, and have tried to download from your site the latest version to which I am entitled (ver 5.3 build 896) -- using all three major browsers.

But all browsers give me failure messages.

Can you help? Thanks.

Greg

Reply From: Likno Customer Support

Hello Greg,

I tried from your account to download the most recent build you are entitled to according to your license without  a problem.

What is the error message you get? Could you send me a screenshot of the error?

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Gregg

Hello,

When I try to download the AWM executable in Google Chrome, I get the message "Cannot save due to insufficient permissions."

In Firefox and IE, I get a similar message re lack of permissions.

When I run my antivirus program, Webroot SecureAnywhere, I get an error message saying "An active process has a possible memory leak (chrome.exe)." I attach the report of the Webroot scan. (My wife is running Webroot, too, and could not download the AWM executable; she got the same file permission error.)

Thanks.

Greg

Reply From: Likno Customer Support

Hello Greg,

I would recommend you to disable Web Root Secure Anywhere so you can download AllWebMenus Pro.

Webroot Secure Anywhere may cause you some issues so you need to edit the settings on your Webroot Secure Anywhere.

This is what another customer noticed (he wasn't able to paste in our software):

The symptoms you are experiencing are related to the Identity Shield functionality, which is explicitly made to block access to certain functionality such as the screen contents and clipboard in some cases.  There are a few possibilities on what is occurring in this specific one. I make the assumption, though possibly inaccurately, that a browser is running while this symptom occurs. If no browser is running at all and this continues to happen, contact support immediately for diagnostics gathering and escalation.

Go to the Identity & Privacy tab and click "View/Edit Protected Applications"

- Is the DB program or any part of it listed under "Deny"?  If so, change it to "Allow".

- Review the "Deny" list.  Any program that you explicitly trust that is set to "Deny" may be changed to "Allow" safely.

So, you may need to check your settings related to Chrome (so you can download) and AllWebMenus (in case it causes you issues).

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Brian
Initial Email Subject: AllWebMenus build #928 on IE8
Support Case Month: January 2014

I'm new to AllWebMenus, but learning fast.  With the previous build, I was not able to view my menus in IE11, but IE8 worked fine.  Now, with build 928, the effect is exactly opposite.  My menus work great in IE11 and Firefox, but not in IE8.  One menu places all the items on one line and the other menu doesn't show at all.

The first menu is to the left of the "Product Search" box in the upper right hand corner of the referenced website.  The other menu is the navigation menu and should show in the tan horizontal bar below the "Product Search" box.

Please let me know if you have any questions, or a solution.

Thank you,
Brian

Reply From: Likno Customer Support

Hello Brian,

In order to correct the issue you first need to declare a valid DOCTYPE.

So, the very first line in your page should be:

<!DOCTYPE html>

valid DOCTYPE declaration

Then, you need to place the menu linking codes right after your <body> tag.

If for any reason, you are not able to place the menu linking code right after the <body> tag then go to your AllWebMenus menu projects click on Project Properties. Then, select the Menu-Linking Code in Tags and select "Yes, within tags" and then click OK.

menu linking code in tags

After you have made that change you need to re-compile your menu project and re-upload the produced files to your server.

Let me know if you need further help.

Thank you!

Kind Regards, 

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Brian

Hello Aggelos,

Your instructions corrected my mistakes and it now works flawlessly.  Thank you for your prompt support.

Kind regards,
Brian

 

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