Knowledge Base support case for Likno Drop Down Menu Trees, abstracted and stripped of all user’s private info.


Initial Email From:
Wolfgang
Initial Email Subject: menu tree builder hangs
Support Case Month: July 2012

Hi Kostas,

sorry to say, my tree builder crashed and I cannot get it work any more.

When I opened it, the program window was not accessible, like it hanged up. The program window was there but nothing could be done, anywhere I clicked only a gong was audible.

After that I got the idea to start the program by clicking on the project file in the file explorer, but to my surprise the project file has disappeared, I cannot find it anymore. That is terrible because it was a lot of work to create all the nods and links. After that I downloaded the installation file again and reinstalled it without success, still the same problem.

Then I uninstalled the program with the windows control panel and reinstalled, still the same problem. But I got a strange message while uninstalling, it said to close the menu tree builder before uninstalling but it was not running.

Now I am stuck and need your help to get the tree builder back to work. I still have the .js file but I don't think I can use it to recreate my project tree. (It would be nice to write the tree in a text file and import it into the tree builder).

Thanks
Wolfgang

Reply From: Likno Customer Support

Hello,

Is the problem with the application or with the specific project?

If you simply run the Tree application does it open with a new Tree menu?

If not, then there is something wrong with the application. This could have happened because you installed something else in your PC that conflicts with the Tree application, or it could be because your registry got corrupted somehow.
To reset your Tree registry, please go to windows "Start-> Run" and type "regedit" to open the registry editor. Then look for the following key and delete it:

HKEY_CURRENT_USER\Software\VB and VBA Program Settings\LiknoDropDownMenuTrees

Once you delete this, you can re-install Trees to see if the problem disappeared.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Wolfgang

Hi,

after deleting the registry key everything is working again, also my project is back,

many thanks
Wolfgang

Reply From: Likno Customer Support

Dear Wolfgang,

Thanks for letting me know. I am glad everything works now.

If this ever happens again, please first export the registry key before deleting it, so that you can send it to us for further analysis.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for Likno Drop Down Menu Trees, abstracted and stripped of all user’s private info.


Initial Email From:
Ernesto
Initial Email Subject: dotted border appears when click a link
Support Case Month: May 2012

Hello again...
A short last question about the "dotted" border pressing on a link.
Some idea / tip how we can disable it... ?
See attached image.
I tested to use some code like:

<div id="treeid" style="border:0; outline:none"></div>

Thanks for a short response
Ernesto

Reply From: Likno Customer Support

Dear Ernesto,

This happens in IE (and a bit differently in Safari & Chrome) because these browsers automatically add an effect to the items that have the focus.

Please add “outline: none;” to the Root Style and all Node Styles in order to remove the borders.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, Likno Drop Down Menu Trees, Likno Web Button Maker, Likno Web Scroller Builder, Likno Web Accordion Builder, Likno Web Tabs Builder, Likno Web Modal Windows Builder, Likno Web Tooltips Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Jeremy
Initial Email Subject: Transferring licenses to new computer
Support Case Month: May 2012

Hello Likno support!

I am working on installing all my applications and tools onto a new computer for me, and I was wondering how I can transfer all my Likno licenses to the new computer?

Thanks!

Reply From: Likno Customer Support

Dear Jeremy,

For each Likno product, you need to remove it from the old computer, then install it in the new computer and finally get a new Activation Code (from the Likno User Area) based on the new Installation ID it will have.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Jeremy

Got it.  Thanks for your help!

 

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Knowledge Base support case for AllWebMenus, Likno Web Modal Windows Builder, Likno Web Tabs Builder, Likno Web Accordion Builder, Likno Web Scroller Builder, Likno Web Tooltips Builder, Likno Drop Down Menu Trees, Likno Web Button Maker, abstracted and stripped of all user’s private info.


Initial Email From:
Rick
Initial Email Subject: Likno and ModX Revolution CMS
Support Case Month: April 2012

Do your products work specifically with ModX Revolution CMS?

Reply From: Likno Customer Support

Hello Rick,

First, thank you for your interest in our Likno products.

Our script can be inserted in any html authoring tool, capable to create properly formatted html code.

The only thing relative to the authoring tool is to have the ability to enter the "linking code to the compiled project" in your page's HTML.

Also, you should be upload to upload the compiled "likno-scripts" folder online.

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
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December 22nd, 2012Problem with server name

Knowledge Base support case for Likno Drop Down Menu Trees, abstracted and stripped of all user’s private info.


Initial Email From:
Ernesto
Initial Email Subject: problem with server name
Support Case Month: May 2012

Hello Kostas, 

Do you have some info about why I have to call the site on our internal servers using the
IP Adresses.
I mean, using links like:
a) http://servername/it_projects  are not working.
Same target using a ip:
b) http://10.166.xxx.xxx/it_projects is running. 
I found some information in your support site, about that I have to "register" an address.
But only if we buyed it for "a single" domain.
So I was thinking that we can use it like example a)
Thanks again for the "perfect" support. 
Br. Ernesto

Reply From: Likno Customer Support

Dear Ernesto,

Please check your Project Properties. If you are compiling for “localhost” then it will indeed only work for IP or “localhost” but not for a named server (even if local).

Make sure that you are compiling for “unlimited” to avoid this issue:

project domain settings

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ernesto

Hello again...
all working fine. Thanks for help.

Ernesto

 

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