Likno Blog – Drop-Down Menus, Javascript Menus, CSS Menus, jQuery Scrollers/Sliders, Modal Windows

Knowledge Base support case for AllWebMenus, Likno Web Modal Windows Builder, Likno Web Tabs Builder, Likno Web Accordion Builder, Likno Web Scroller Builder, Likno Web Tooltips Builder, Likno Drop Down Menu Trees, Likno Web Button Maker, abstracted and stripped of all user’s private info.

Initial Email From: Rick
Initial Email Subject: Likno and ModX Revolution CMS
Support Case Month: April 2012

Do your products work specifically with ModX Revolution CMS?

Reply From: Likno Customer Support

Hello Rick,

First, thank you for your interest in our Likno products.

Our script can be inserted in any html authoring tool, capable to create properly formatted html code.

The only thing relative to the authoring tool is to have the ability to enter the "linking code to the compiled project" in your page's HTML.

Also, you should be upload to upload the compiled "likno-scripts" folder online.

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for Likno Drop Down Menu Trees, abstracted and stripped of all user’s private info.

Initial Email From: Ernesto
Initial Email Subject: problem with server name
Support Case Month: May 2012

Hello Kostas, 

Do you have some info about why I have to call the site on our internal servers using the
IP Adresses.
I mean, using links like:
a) http://servername/it_projects  are not working.
Same target using a ip:
b) http://10.166.xxx.xxx/it_projects is running. 
I found some information in your support site, about that I have to "register" an address.
But only if we buyed it for "a single" domain.
So I was thinking that we can use it like example a)
Thanks again for the "perfect" support. 
Br. Ernesto

Reply From: Likno Customer Support

Dear Ernesto,

Please check your Project Properties. If you are compiling for “localhost” then it will indeed only work for IP or “localhost” but not for a named server (even if local).

Make sure that you are compiling for “unlimited” to avoid this issue:

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Ernesto

Hello again...
all working fine. Thanks for help.

Ernesto

Knowledge Base support case for Likno Drop Down Menu Trees, abstracted and stripped of all user’s private info.

Initial Email From: Ernesto
Initial Email Subject: Manualy start Tree in a defined "Level" (branchid ?)
Support Case Month: May 2012

Hello from Switzerland,
I need a short help to open a existing tree in a defined first level.
I tested something like:

<script type="text/javascript">
treeid.selectBranch("myTree_0_0");
</script>

But, I'm not sure about if this is correct and also if my tree-Name is
correct. How can I check this.
Thanks for a short example.
Br, Ernesto

Reply From: Likno Customer Support

Dear Ernesto,

I will need to check your actual page in order to know what the exact code should be.

I tried following the link you sent, but I get a “server not found” error. Can you please send the correct URL for me to see?

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Ernesto

Hello 

hm, yes. but we need this in a login protected site, so maybe this is not possible to send a running link to you.
I will attach a testfile to you, using exact the same structure.
On this test page I have the same problems on my system.
The used stucture on my webserver for the whole tree is:
projectroot\assets\navigation\tree_it   ...so you have to change this. 
Please note:
- a) We need possibility to open a page on a defined level for startup using different calls like:
      test.htm?id=it or something. On the attached testpage I have removed all this to test only the
      function to open the tree in a specific level.
      And additional, it must be showed opened and highlighted (both).
- b) I installed the whole project on a internal server named like "xxx" so for using it
      we use it for our project like http://xxx/it_projects
      So a next problem is, using this links I can show no tree.
      Using http://10.166.xxx.xxx/it_projects is running. 

Thanks for your help.
BR, Ernesto

Reply From: Likno Customer Support

Dear Ernesto,

Your tree compiled project name is “tree”, so this is the variable you need to use. What you need to do is to open the parent item of the item you want to highlight (if applicable), then highlight the item.

For example the following code:

Will produce this result:

Keep in mind that all numbering starts from “0”, so “1” is the second item.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Ernesto

Hello Kostas,

ups... yes now I see....

Thanks a lot.
BR, Ernesto

Reply From: Likno Customer Support

Dear Ernesto,

Also note in my example that I have set everything to run half a second later (using “setTimeout”).

This is essential to ensure that the tree has had the time to load and construct itself.

Let me know if you need anything else.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Ernesto

Hello Kostas, 
yes, done and tested on my page. All works perfect now.
Thanks again for the "perfect" support. 
Br. Ernesto

Knowledge Base support case for AllWebMenus, Likno Drop Down Menu Trees, Likno Web Modal Windows Builder, Likno Web Accordion Builder, Likno Web Tabs Builder, Likno Web Tooltips Builder, Likno Web Scroller Builder, Likno Web Button Maker, abstracted and stripped of all user’s private info.

Initial Email From: Gary
Initial Email Subject: Changing computers
Support Case Month: November 2012

What information do I need to load my purchased software onto a new computer?

I have downloaded the newest version of the software and save it to my network where I will be able to load it to my new computer.

Reply From: Likno Customer Support

Dear Gary,

You need to go into your Likno User Area account and get a new Activation Code based on the Installation ID of your new installation.

http://www.likno.com/userarea/

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, Likno Drop Down Menu Trees, Likno Web Scroller Builder, Likno Web Modal Windows Builder, Likno Web Tabs Builder, Likno Web Tooltips Builder, Likno Web Accordion Builder, Likno Web Button Maker, abstracted and stripped of all user’s private info.

Initial Email From: User
Initial Email Subject: Can't see the compile file
Support Case Month: November 2012

Hi,

My computer was « reinstalled » with Windows 7 Professionnal 2 weeks ago and since then, I have problems with Likno.  When I compile a source file, Likno says the file exists and ask me if I want to replace it.  Perfect.  I say yes and that’s it.  But when I go on the directory with the windows file explorer, I can’t see that file????  Just to make sure the file is there, I clock on the windows button (Start Button down left of the bottom menu bar) and I enter the name of the file in the search field and I can find the file.

Any idea of what append?

Thanks

Reply From: Likno Customer Support

Hello,

Please double-check your “Root folder” settings. We have seen several cases in the past where after a “re-installation” or “upgrade” the customer now had a different username in the PC. The result is that the menu project was still writing under the Documents of the old user and the customer was looking under his new Documents folder.

If this is also the case with you, the solution is to update the Root Folder path.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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