Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Pete
Initial Email Subject: No Data in Compiled menu
Support Case Month: June 2012

I have now modified the menu to work in 2 rows as it didn't fit page. After compiling modified menu when I upload to server the awmdata/menu folder contains no data at all! Can you please help?

Thank You
Pete

Related URL: http://www.pete-symonds.me.uk/buildingsurveying.biz/index.htm

Reply From: Likno Customer Support

Hello,

First of all, I tried to view your page but I get a “page not found” error:

page not found error

Regarding your support question, I am not sure what the problem is. When you compile the menu, does the local “awmdata” folder have the compiled files in it?

If the local files exist, then your problem is in the uploading. 

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Pete

Gooday Kostas.
Not sure why the page is not coming up as it seems to work for me!
There is data in the local and uploaded awmdata folder for but nothing in the local or uploaded menu folder (sub folder in awmdata.)
I have attached the awmdata folder.
Thanks for your help.
Pete

Reply From: Likno Customer Support

Dear Pete,

Are you sure you used the link you sent to me? Is it possible that you have to be logged in to some online control panel in order for this to work?

The “menu” folder within “awmdata” folder, will only hold images if there are any images used by your menu. If your menu does not use images, then it is natural for this folder to be empty.

PS: the email you sent me just now, has “petresymonds” instead of “petesymonds” so it bounced back. I am now sending it again using your original email address.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Pete

Hi Kostas.

Thank you for spotting my mistake re my email addy!

I'm quite sure the link I sent is correct. To make sure I have copied and pasted the URL below, this was copied from a page that is up and running in Internet Explorer 8, it also works ok in Firefox (which is my default browser.)

http://www.pete-symonds.me.uk/buildingsurveyors/index.htm

I realize the menu is much too large for the page so changed it to 2 rows in your software which was then saved in Allwebmenus. I used Position Menu in Dreamweaver saved the page also in Dreamweaver and uploaded all of the required files to my host server. If I preview from Dreamweaver everything shows ok.

I have used your software many times and never had this problem before!

Pete

Reply From: Likno Customer Support

Dear Pete,

The original link was wrong indeed... you had sent:

http://www.pete-symonds.me.uk/buildingsurveying.biz/index.htm

while the correct URL you sent now is:

http://www.pete-symonds.me.uk/buildingsurveyors/index.htm

Also, your email is still coming wrong (with the extra "r") and I have to change it by hand when I reply. I do not know if you can correct this somehow in your email application.

Anyway, now I was able to see the page and the menu, which is indeed too wide. What is the problem though? Did you upload the new files? If so, did you upload them in the correct location?

From what I see your library files are up to date, so you only need to upload the "menu.js" really. And you should upload it to:

http://www.pete-symonds.me.uk/buildingsurveyors/menu.js

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Pete

Hi Kostas.

How stupid feel now! If you hadn't have pointed it out I may not of noticed! The URL is indeed xxxx/buildingsurveyING. I first started on this site in January, the client has only just decided to go ahead with the website. I must have named the local directory wrong in the first place!

Thank you for your invaluable help, you've saved my sanity!!

Pete

 

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