Knowledge Base support case for Likno Web Tooltips Builder, abstracted and stripped of all user’s private info.
Initial Email From: Todd
Initial Email Subject: Tooltip: Not Vertically "Auto-Centering"
Support Case Month: October 2012
Greetings! The reason for my email today is to see if I am doing something wrong with my Tooltips. Specifically, the topic centers around how a user sees a Tooltip.
If the user does not have their web browser perfectly centered for the Tooltip to appear, the Tooltip is cut off. In an ideal world, I would love to have the user be able to hover over a Tooltip so that it completely appears on the user's screen. (Does this make sense?)
Essentially, I am seeking either:
(1) to see if you can offer some assistance to tweak my existing Tooltip to accomplish this (I would be more than happy to send my file to you), or
(2) Be able to request is for a future update.
Any assistance is most appreciated! I thank you very kindly.
Reply From: Likno Customer Support
Are you using the related tooltip option for always keeping the tooltip within the screen?
Also, I see that you are still using an older Modal Windows version (build 240). This causes the Tooltips to not always load properly (remember our talk some weeks ago regarding the loading issues?).
Specifically I was not able to see the Tooltips at all in Firefox due to this. Please recompile your Modal Window with the latest version (build 252) in order to resolve this issue.
Likno Customer Support
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Reply From: Todd
Very cool! Problem resolved. Every day is a learning day. Cheers, Kostas!