Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Steve
Initial Email Subject: allwebmenus cookie
Support Case Month: June 2012

Hi

AWM sets a cookie - awmmenuname

Do you have a statement of this cookie use. We need this in the United Kingdom to be compliant with EU law. Thanks

Reply From: Likno Customer Support

Hi Steve,

Here it is:

http://www.likno.com/privacy.html

And do not worry about this cookie, it is used by the menu to remember its state (selected item, etc.) across pages.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for Likno Web Button Maker, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: button pack install on windows 7
Support Case Month: September 2012

Hello.  I'm trying to install a button pack on windows 7.  When i run the installpack.exe it says the program has been detected in in the following dir: "(`6w"  If i try to browse to the correct dir and click install it gives me the error invalid path.

do the button packs work on windows 7 and if they do how do i get them to install correctly?

Reply From: Likno Customer Support

Hello,

We just released a new version of Button Maker (build 162), which (amongst others) now fully supports the Button Packs in 64-bit systems.

Did you get the “invalid path” error in the installer or in the application? If you got this in the application then the new version will resolve it.

You may download it here:

http://www.likno.com/web-button-maker/download.html

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Finn
Initial Email Subject: Problem with menu running IE9
Support Case Month: October 2012

Hi

When running my webpage on IE9 the menu items look strange, i.e. when the menu item consist of more words my menu is showing each word as a new line and not, just as I want it, a single line.

When running Firefox or Chrome the menu items show up in the right way.

Thank you for your help on this matter.

Best regards

Finn

Related URL: http://gjoogs.dk

Reply From: Likno Customer Support

Dear Finn,

After having another look at your menu & page I realized that the problem is in the page.

It seems that your page does not have a proper DOCTYPE and this causes IE to go into the so called “quirks mode” which is essentially IE5.5 Compatibility Mode.

Please try replacing this:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">

<html>

With the correct HTML4 Transitional DOCTYPE:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Frameset//EN" "http://www.w3.org/TR/html4/frameset.dtd">

<html xmlns="http://www.w3.org/1999/xhtml">

Or with the HTML5 DOCTYPE which is much simpler:

<!DOCTYPE html>
<html>

Regards,

Kostas

Likno Customer Support

www.likno.com

Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Finn

Hi Kostas

Thanx a lot for your help.

Regards,

Finn

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Harvey
Initial Email Subject: Updating a menu
Support Case Month: August 2012

I have a website and want to add an additional main item on the existing menu. Do I have to compile the menu to each existing page that the menu is currently displayed on in order for the change to take place or is there a way to just save the changes to the menu file and upload that to the server.  There are many pages and so if I don't have to compile each page it would be easier.
Thanks
Harvey

Related URL: http://www.daadenver.org

Reply From: Likno Customer Support

Hello Harvey,
You just re-compile the menu and upload the compiled files on the server (both "menu.js" and the "awmdata" folder files) and this is all.
Every page just has a link to that menu, so no need to re-link, etc. You just make the change, re-compile and upload the compiled files.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Bob
Initial Email Subject: Linking to Web Page
Support Case Month: April 2012

I have designed a new menu with your program and was able to compile the menu and link to a specific page. The menu shows on the preview but does not on the web (using Front Page) after publishing FTP.

Can you take a look at the page and tell me what is incorrect. I have not used your program for several years and have just extended my license today.

The page is www.bomarinterconnect.com/indexcopy22x.html  It is a temporary page I am using which will replace the existing index page.

Regards,

Bob

Reply From: Likno Customer Support

Hello Bob,

old version of AllWebMenus

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. IE9 was officially released in March 2011).

- First, login to your Likno User Area (http://www.likno.com/userarea) to upgrade your AllWebMenus license.

upgrade license

- Then, download the latest version from http://www.likno.com/download.html

- In your Likno User Area, click the "Get Activation Code" link, and get a new Activation Code for your installed program:

get activation code

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Bob

Thank you for the update.

I have activated the license and have downloaded All Web Menus PRO 5.3. I have republished both the awm data and the page FTP. The menu does not appear. (using Front Page) Is there a position html tag that I must add to have the menu show live?

Bob

Reply From: Likno Customer Support

Dear Bob,

I just checked your site again and it seems that you still have the old files online!

old menu files

old menu version

Please compile your menu again, and make sure that you are uploading the correct files.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Bob

Thanks for your help.

I did not publish the menu.js

Great company--Great support!

Regards,
Bob

 

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