Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Steve
Initial Email Subject: drop down menu update
Support Case Month: October 2012

It doesn't just happen in IE. I found that if you click anywhere off the menu bar and then move your mouse over the "Other Services" button, it does not drop down.

Thanks,

Steve

Reply From: Likno Customer Support

Dear Steve,

The submenu does not show in IE (ever) because it is hidden behind the Flash applet. To correct this issue you need to add the “wmode=transparent” parameter to the Flash applet.

Specifically you need to change the following code in your page:

<script type="text/javascript">

         AC_FL_RunContent('codebase','http://download.macromedia.com/pub
         /shockwave/cabs/flash/swflash.cab#version=9,0,28,0','width','970',
         'height','252','title','ProClean Carpet and Upholstery', 'src',
         'flash/main', 'quality','high','pluginspage',
         'http://www.adobe.com/shockwave/download/download.cgi? 
         P1_Prod_Version=ShockwaveFlash','movie','flash/main' ); //end AC code

</script>

<noscript>
     <object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000"        
             codebase="
http://download.macromedia.com/pub/shockwave
             /cabs/flash/swflash.cab#version=9,0,28,0
" width="970"
             height="252" title="ProClean Carpet and Upholstery">
            
<param name="movie" value="flash/main.swf" />
             <param name="quality" value="high" />
             <embed src="flash/main.swf" quality="high"    
             pluginspage="
http://www.adobe.com/shockwave/download/download.cgi?
             P1_Prod_Version=ShockwaveFlash
"
             type="application/x-shockwave-flash" width="970"    
             height="252"></embed>
      </object>
</noscript>

With this:

<script type="text/javascript">

         AC_FL_RunContent('codebase','http://download.macromedia.com/pub
         /shockwave/cabs/flash/swflash.cab#version=9,0,28,0','width','970',
         'height','252','title','ProClean Carpet and Upholstery', 'src',
         'flash/main', 'quality','high',
'wmode','transparent','pluginspage',
         'http://www.adobe.com/shockwave/download/download.cgi? 
         P1_Prod_Version=ShockwaveFlash','movie','flash/main' ); //end AC code

</script>

<noscript>
     <object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000"        
             codebase="
http://download.macromedia.com/pub/shockwave
             /cabs/flash/swflash.cab#version=9,0,28,0
" width="970"
             height="252" title="ProClean Carpet and Upholstery">
             <param name="movie" value="flash/main.swf" />
             <param name="quality" value="high" />
            
<param name="wmode" value="transparent" />
             <embed src="flash/main.swf" quality="high"    
             pluginspage="http://www.adobe.com/shockwave/download/download.cgi?
             P1_Prod_Version=ShockwaveFlash
"
             type="application/x-shockwave-flash"
wmode="transparent" 
             width="970" height="252"></embed>
      </object>
</noscript>

(note the change is in three places marked in red)

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Steve

Kostas,

Awesome work dude!

I really appreciate it.

I had a sneaky suspicion that it might have something to do with the Flash.

We don't usually use Flash because it doesn't work on the iPhone or iPad.

Thank you,

Steve

 

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