Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: File / path access error
Support Case Month: May 2013

Getting this error when trying to compile for a second time.Created a menu and it compiled fine the first time.  Now on subsequent tries I get the File/Path Access error...as if I don't have permissions to overwrite those files that AllWebMenu 5 Pro created. I am and admin and created this folder in subfolder off my Documents folder.Not using any editor/plugin as I'm using Komodo for html editing.I can delete other files in this folder just not the menu files.Running Windows 8. Related

Reply From: Likno Customer Support

Hello,

Did you try deleting the files manually? If you are not able to do this, then it means that you indeed do not have enough permissions. Then only reason I can think of (and this is far-fetched) is this:

You installed AllWebMenus and run is straight from the installer, so it run “as administrator”. Now you are logged in as a user with super-user (but not real admin) permissions and you cannot remove the files of another user (the admin). I recommend that you try running AllWebMenus “as administrator” and see if can then overwrite the files it created.

Please let me know how this worked out.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: User

I did try and delete them manually...no go.

I decided to just duplicate my website folder and compile new into that.

It worked and more importantly it worked when I did a second compile...no error.

So not sure what the deal was with that one folder/files but hopefully I'm okay now.

Thanks

Reply From: Likno Customer Support

Hello again,

I am glad everything works in the new folder.

Regarding the old folder, you can try opening a Windows Explorer “as administrator” and using this to delete it.

Let me know if you run into any more problems.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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