Knowledge Base support case for Likno ELearning LMS, abstracted and stripped of all user’s private info.


Initial Email From:
Ron
Initial Email Subject: Hosted Learning Solution
Support Case Month: July 2012

Good Morning,

I am recently employed with {COMPANY NAME REMOVED} and have been tasked with reviewing and selecting an LMS hosting solution to house custom developed training content and user documentation for both our clients and internal staff.

We have several basic requirements at present:

1. We are interested in a hosted solution.

2. We would need to brand the site as {COMPANY NAME REMOVED} powered by likno or something to that effect.

3. We develop training content and user /technical documentation in the form word documents, PDF’s, and Adobe Captivate developed elearning content.

4. We incorporate training assessments within our courseware. It would be great if these assessments can be tracked on a user basis.

5. We would need to set up client groups OR be able to direct  client users to a specific  catalog of courseware/documentation relevant to their specific needs.

6. I would like to have an opportunity to test a generic installation with a few of our staff to review features and capabilities for at least a couple of weeks before making any decisions.  Are you amenable to this type of arrangement?

As an introductory step, please respond to this email with a contact name, phone number, and email address.  

Best Regards,

Ron

Reply From: Likno Customer Support

Hello Ron,

First, thank you for your interest in our Likno products.

Here is our answers to your requirements:

1. We are interested in a hosted solution.

We do proved a hosted solution, see here for pricing:

http://www.elearninglms.com/hosting.php

2. We would need to brand the site as {COMPANY NAME REMOVED} powered by likno or something to that effect.

This can be possible, it may require a small fee to do so but still possible.

3. We develop training content and user /technical documentation in the form word documents, PDF’s, and Adobe Captivate developed elearning content.

This content can be shown inside the LMS.

4. We incorporate training assessments within our courseware. It would be great if these assessments can be tracked on a user basis.

Yes, this is possible in the "Enterprise" Edition.

5. We would need to set up client groups OR be able to direct  client users to a specific  catalog of courseware/documentation relevant to their specific needs.

Yes, this is also supported by the "Enterprise" Edition.

6. I would like to have an opportunity to test a generic installation with a few of our staff to review features and capabilities for at least a couple of weeks before making any decisions.  Are you amenable to this type of arrangement?

Yes, we can arrange for this by providing you a hosted Enterprise account as a TEST for 2 weeks.

Thank you.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
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