Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Chris
Initial Email Subject: Safari Issue - AllWebMenus Pro Version: 5.2 - Build #796
Support Case Month: July 2012

Hi Kosta,

I built an XP tabs menu with AllWebMenus Pro Version: 5.2 - Build #796 but it doesn’t work with Safari 5. Can you help me out?

If you go to www.goalition.ca you will see a horizontal menu from which the first part “Meet the Team” and “What we do” is done with Dreamweaver and the rest is done by allwebmenus. The part created by allwebmenus doesn’t show in safari 5.

Is there some additional javascript that will make it load? I also tried the default example without altering anything and the problem is the same.

Help!!!

Chris

Reply From: Likno Customer Support

Dear Chris,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. Safari 5 was officially released in June 2011).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

view manage menu licenses

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

get menu activation code

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Regards, 
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Chris

Kosta thank you very much.

Your software is really amazing! Smile

Reply From: Likno Customer Support

Glad to be of service!

Let me know if you need anything else. Smile

Thanks!

Regards, 
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

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