Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.
Initial Email From: Russell
Initial Email Subject: Server-Side Menus API Add-on for AllWebMenus Pro 5.3.912
Support Case Month: June 2013
I just paid to update AllMenus Pro to Version 5.3.912 on 21 June, which I believe entitles me to some more support. I followed your instructions to activate the software, which appeared to work properly.
However, when I bring up AllWebMenus Pro, I get an error message:
"It looks as if you have an incompatible version of Server-Side Menus API installed. Please download and install the latest version from ...".
According to your website, I believe that having downloaded 5.3.912 should have provided me the latest version of the Server-Side Menus API as well. I repeated the downloading and activation of AllMenusPro, but
I still get the same error message. Please advise me what I should do next.
Reply From: Likno Customer Support
Could you please uninstall the AllWebMenus and then reinstall it?
Let me know if it still gives you the error.
Likno Customer Support
Reply From: Russell
Uninstalling and reinstalling AllWebMenus Pro seems to have resolved the problem.
It is a wonderful product!