Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Bob
Initial Email Subject: Menu not loading
Support Case Month: July 2012

When i link my menu to my index page, it is not publishing.  I can usually see it in the upper lefty hand corner of the page but it does not appear.

Bob

Related URL: http://www.leftyref.com

Reply From: Likno Customer Support

Dear Bob,

I just checked your page and the menu does appear and work normally.

Do you still not see the menu? If so, which browser are you using?

Also please make sure that you deleted your Temporary Internet Files (or “cache” files).

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Bob

The menu is not transferring to my website.  When I preview it in the browser, it is correct.  However when I upload to my site, changes do not appear.

Example:  On the Basketball Link, I spelled Basketball incorrectly.  I changed the spelling on the menu generator, compiled it, previewed it and it shows that it was corrected.  However when I try to publish it, the correction is not made.  Can you check to see that all the settings are accurate.

Bob

Reply From: Likno Customer Support

Dear Bob,

It sounds like the problem is in the uploading process. Can you please confirm that you are uploading the correct files to the correct place?

Before uploading the compiled “menu.js”, please open it in Notepad and check if the file is indeed corrected:

some menu code

Then upload the file, and load it again in Firefox (or any browser except IE):

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

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