Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Gerald
Initial Email Subject: no Buttons shown with Safari
Support Case Month: July 2012

Dear Ladies and Gentleman,
my Admin told me to contact you. He had done my webpage with Likno Software. Unfortunately it doesn't work with Safari. With IE and Firefox perfect. My Customers using Safari have problems, because no Buttons are shown at the Menu.
Do you know, why? Can you help me please!
best, Gerald
www.cr-photo.de

Reply From: Likno Customer Support

Dear Gerald,

The problem is that your menu has been compiled with a very old version of AllWebMenus that did not support Safari 5 (as Safari 5 was released about a year later and introduced some new incompatibilities).

I see that you have extended your Update Plan this March, so you are eligible to free updates up to March 2013.

Please download the latest version from your Likno User Area account  (and if required, also get a new Activation Code):

download latest AllWebMenus version

Then please recompile ALL your menu projects, and upload the new compiled files (including the “awmdata” folder).

This will make your menus support all the latest browsers and mobile devices.

Let me know if you find any problems.

Regards, 
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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