Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Barry
Initial Email Subject: Menu Displays when opened from drive fails on Site
Support Case Month: October 2012

Hello

Menu displays on localhost but it doesn't online.

Related URL: http://dr.volcorp.org/Default.html

Reply From: Likno Customer Support

Hello,

I just visited your site and I do see the menu! Did you fix it in the meantime?

If not can you please send me:

1) a screenshot of what you see

2) a screenshot of the “About” box of your browser

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Barry

IE8 Error

IE8 Blank

IE9 Blank

Safari Works.

Reply From: Barry

You are correct I removed that and the menus show up.

However only on Safari the Roll Over works and the IE machines the mouse rollover does not work.

When I click I get the color change which is the same effect I set for roll over and click.

Barry

Reply From: Likno Customer Support

Oops, sorry, I checked with Firefox & Chrome...

Indeed there is a problem in IE and it seems to be originating because of an open <script> in the header. Specifically this line:

<image001.png>

is not properly parsed (as the page is “html” and not “asp”), hence the tag remains open. If you remove (or fix) this line everything will work.

I believe you can also set your server to parse html files as if they were asp.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Barry

You are correct I removed that and the menus show up.

However only on Safari the Roll Over works and the IE machines the mouse rollover does not work.

When I click I get the color change which is the same effect I set for roll over and click.

Barry

Reply From: Likno Customer Support

Dear Barry,

I just checked your site again and I do see the roll-over effect in all browsers:

<image001.png>

Are you sure you still have this problem in IE? Did you delete your “Temporary Internet Files”?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Barry

its something specific on the two test boxes I have.

I tested in windows 8 metro and non metro on another box and it worked.

I cleared the history and cache etc.

Thanks,

Barry

Reply From: Likno Customer Support

Dear Barry,

Is it possible that you have changed a specific IE setting that affects this, however I could not possibly guess which one.

I believe the best chance in troubleshooting this is to compare the IE Settings registry from your test-box with that of a machine where it works.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

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