Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Roberto
Initial Email Subject: Question
Support Case Month: June 2012

hi Kostas,

Sorry about my ignorance but I don't seem to make the menu work in all browsers. What am I doing wrong?
It works in Firefox and Opera
It is correctly placed in Explorer but it does not work It is misplaced in Safari and Google Chrome but somewhat works

Reply From: Likno Customer Support

Hello,

I checked your page and it seems that your menu is compiled with a VERY old version of AllWebMenus, released back in 2004.

This has several known issues with the latest browsers as the HTML standards and Internet browsers have changed vastly since then.

The solution is to upgrade to the latest AllWebMenus which fully supports all the latest browsers and mobile devices.

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

view manage menu licenses

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

get activation code

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Roberto

I just bought a new version, before mid-month, on February this year.

When I consulted with you, at the time, you said that this version would solve the problem. Please look at the Home Page which I know I have modified it <index.htm>

This new version I have a license to, is already incorporated to my Dreamweaver Editor (The old version did not do that}

I tend to think that the problem resides within the "Positioning" item in the "Group Properties" editor:
"Automatically, Element, Top Left Corner, Top Left Corner, 0,0"

Please advise,
Roberto

Reply From: Likno Customer Support

Dear Roberto,

I double-checked your page, and the menu in the "index.html" is indeed from v3.1.528 which was released back in 2004.

I also checked your license this time and I see that you indeed upgraded it to v5 on Feb 13.

It would seem that you either:

1) did not compile your menu with the new version Or

2) did not upload the newly compiled files to the correct place.

Please double-check that your menu is compiled with the new version and that you uploaded the new compiled menu to your server:

Finally, do not forget to upload the "navmenu/awmData-canadamenu" folder which holds all the library files.

Let me know if you have any trouble with this.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Roberto

Hi Kostas,

I still cannot get the menu to work as it should, so I am sending you some grab screens (numbered in order) to advise me how to proceed.

Thank you...
Roberto

Reply From: Likno Customer Support

Hello again,

I see that the online file is still the old one. Also, according to your screenshots the local files are old too.

I see a screenshot where you try to Link the menu to your pages using the "Link" button, but have you compiled your menu?

First you need to Compile the menu using the related button in the toolbar. Check that your local files have indeed changed and were created on today's date. Then upload the new files online.

One more thing to be aware of BEFORE you Compile your menu.

According to your screenshot, you have set your menu to be a “UL/LI” menu. This requires that you also add Structure Code into your pages, something that will most likely complicate things for you. I strongly recommend that you change your menu to “Populate menu inside this project”:

populate menu inside the project

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

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