Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From: User
Initial Email Subject: Program bugs
Support Case Month: March 2012

I have found 2 bugs in the allwebmenus product.
1. The menu does not work in some browsers like, Safari.
2. If the menu comes down across a javascript image window with changing images the menu fades behind the image window.
Have these bugs been fixed yet?
I really can't use the software with these bugs in it.

Reply From: Likno Customer Support

Hello,

Regarding the Safari issue, I assume you are referring to Safari 5+. This is a known issue as Safari 5 introduced some new incompatibilities and it has been fixed even before the official Safari 5 release. You just need to get the latest AllWebMenus version to fix this.

Regarding the other issue, it sounds like a z-index thing. I assume the “JavaScript image window” has a z-index higher than AllWebMenus. If this is the case, you just need to increase the AllWebMenus z-index to make it bigger than the image window z-index:

menu z-index setting

If this does not resolve the problem, please send me the URL where this happens so that I can see what is really wrong.

Regards,
Kostas
Likno Customer Support
www.likno.com
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