Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Ipad Support
Support Case Month: September 2012

Hi.  Before I renew and upgrade my old account, I need to know if the newest version of your product works on iPads and iPhones.  I received the following email from a visitor (I'm using 5.3 build 890,  -- The menu is "Javascript menu (feature-rich, default)"

"Your menu is not Ipad/iPhone friendly. It is not possible to get to any of the drop-down options. Since the menu buttons are also clickable, that is the only signal received from these devices."

Related URL: http://www.screenit.com

Reply From: Likno Customer Support

Hello,

AllWebMenus build 890 should fully support iPads and iPhones. I noticed however that although your menu is compiled with build 890, the online library files (“awmdata” folder) are still from build 864 which is much older and probably had some issues such as the ones described by your client.

Please remember to upload the “awmdata” folder every time you compile your menu with a newer version. Doing so now should fix the problem.

(note that the user will need to delete the iPad/iPhone cache files in order to see the difference)

Regards,
Kostas
Likno Customer Support
www.likno.com
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