Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Frank
Initial Email Subject: menu shows on desktop but not on server
Support Case Month: December 2012

I just finished creating two separate menus using the same template. The menus are in separate sub-folders in a folder names "Scripts"

The "Ladies" menu (the lowest one) works fine, however the "Navigation" menu cannot be seen.
I have checked and recompiled this menu several times and relinked it a couple of times but nothing.

They both work well on my desktop but not on the server. I have checked to make sure the files are actually on the server.

Any ideas?

Frank

Reply From: Likno Customer Support

Dear Frank,

Are you sure you uploaded the files properly? I tried viewing the “Webpage_Navigation.js” file online and I get a 404 (missing page) error.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Frank

Hi

Thanks for your prompt reply. This may be one for the books.

When I looked up the folder where the menu existed using CPanel all the required files were there including the .js file.

I moved the menu around on my template page and it did not work at any of the locations.

I deleted the entire folder on the site and uploaded it again.
Now it works. Apparently the file was corrupted during the original upload

Something to remember.

Thanks again

Frank

 

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