Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Nelson
Initial Email Subject: Opera
Support Case Month: February 2013

A new user, a Mac user, can't view linked pages created with AllWebMenus.  I've worked with the client to be sure that JavaScript is enabled.  The user is running OS X 10.8.2. and Safari 6.0.2.

I've tried reading forums, etc, and can find lots of interesting problems that Safari 6.0.2. is having with both Java and JavaScript, but can not find a solution that allows my client to use the menu at: {URL REMOVED}.

I hope that you may have some suggestions.

Thanks,
Nelson

Reply From: Likno Customer Support

Dear Nelson,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. Safari 6 was officially released in July 2012).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

view manage menu licenses

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

get menu activation code

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Best Regards, 
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Nelson

Kostas:  I upgraded and the problem with Safari went away.  The menu now displays correctly.  Thank you.

But, Opera does not display the menu correctly.  I'm not overly concerned with Opera users, so consider this as a bug report.

Go to: {URL REMOVED} with Opera to see problem.

I checked IE, Firefox and Chrome, and the menu displays correctly in these browsers.

Thanks again,

Nelson

Reply From: Likno Customer Support

Dear Nelson,

I have the exact same version of Opera, but I do not see this problem. I also tested in a couple of different Opera versions in other PCs, but these worked fine too.

I suggest that you try resetting your Opera to the default settings (or even re-install it) and see if this corrects the problem.

Best Regards, 
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Nelson

Kostas, uninstalled Opera, reinstalled Opera.  The menu now works.  Thanks for your time and help. 

Best regards,
Nelson

 

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