Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Linda
Initial Email Subject: New IP and pages coming up not able to read
Support Case Month: June 2012

I have received several emails about my pages coming up improperly...ie. pics and text in the middle are showing up hidden under the navigation on the left.
Also......my host upgraded everyone over the weekend and I now have a new dedicated IP address..and I have tried several things but have been unsuccessful at transferring (or whatever) my navigation to use the
new IP address.   
I'm losing my income by the hour.....
Thanks
Linda

Related URL: http://www.freespiritemporium.com

Reply From: Likno Customer Support

Dear Linda,

It’s been a long time :)

I checked your site and it seems that the problem is in your HTML code. This issue is not related to our menu in any way.

This is what your site looks like in IE:

internet explorer preview

And this is what it looks like in Firefox:

firefox preview

As you can see, everything is on top of (or under) other things!

This happens because you have many tags that do not close properly. For example this little part of code:

<span class="style18">

            <font style="font-size: 11pt">

            Whatever your pleasure is, I hope you

            enjoy the new, more laid back look I've given the site!</span>

should be:

<span class="style18">
            <font style="font-size: 11pt">
            Whatever your pleasure is, I hope you 
            enjoy the new, more laid back look I've given the site!</font></span>

You have many errors like this and it is causing your page to not work properly in several browsers.

I am afraid however that we cannot help you with this problem.

Best Regards,

Kostas

Likno Customer Support

www.likno.com

Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

Tags: , , , , , , , , , , , ,