Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From: Bob
Initial Email Subject:  Linking to Web Page
Support Case Month: March 2012

Good Morning Kostas,

I have run into a snag where the menu previewed in FrontPage and the menu previewed in All Web is correct but the menu live on bomarinterconnect.com is not.

There are 19 awmdata files in FrontPage and All Web. There are also 19 files in both the local and remote on the FTP program. I have compare the FTP program and Front Page and they show the same file names.

Any ideas?

Regards,

Bob

Reply From: Likno Customer Support

Dear Bob,

Is this not what your menu should look like?

menu structure

If not, then please make sure that you uploaded all the Compiled files in the correct location and also export and send me the menu project file (using the menu “File -> Export -> To ZIP”) so that I can compare them.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Bob

Dear Kostas,

No. As I said on my previous email I had removed the first menu bar that appears below and replaced it with a Header which is black with yellow print. I also added an orange border to the menu and positioned it properly.

Is there any way to copy the menu that is shown in All Web. Either in the design preview or in the preview on browser?

Regards,

Bob

Reply From: Likno Customer Support

Dear Bob,

Did you Compile your menu after you changed it? Did you upload the new compiled files?

If you believe you did, can you export and send me the project file as I asked in the previous email?

What do you mean by “copy the menu that is shown…” if you are asking on how to take a screenshot, then just press the “print screen” button and then “paste” into your email client (or a word document).

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

Dear Bob,

You did not upload the compiled files online! (or you did not upload the in the correct place)

Please Compile your menu again and upload the “menu.js” again.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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