Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Matthuw
Initial Email Subject: Allwebmenu not displaying in Safari
Support Case Month: July 2012

Hi there

I wonder if you can assist

I work with Netobjects fusion 12 and use the component Allwebmenus

The Menu displays perfect in IE, google chrome etc but the menu does not appear in Safari

Could you assist me in finding a solution

Kind Regards

matthuw

Reply From: Likno Customer Support

Hello,

If you are referring to Safari 5, it is possible that your AllWebMenus version is too old to support it.

Safari 5 brought forward some new incompatibilities and if your AWM version was released before June ’11, then you simply need to use a newer AWM version to fix the problem.

If you send me the URL I can verify this for you.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Matthuw

HI there

Thank you for your fast response

The url to my site is www.nosa.co.za the menu displays perfect in google chrome and internet explorer but on ipads the menu is not visible thank you for helping me find the solution

And im using AllWebMenus 5 Pro

Kind Regards

Matthuw

Reply From: Likno Customer Support

Hello again,

I checked your site and I confirm that you are using an older AWM version which did not support Safari 5.

Also, I noticed that you are using “Browser-specific offsets” to position your menu, and this makes it look different in Firefox than Chrome etc.

I strongly recommend that you turn your Positioning to “Relative to Element” and position your menu to the bottom of id="Text38".

As a final note, I wanted to see if you can get the latest AWM for free, but I cannot find a license under your current email. Can you please send me a screenshot of the AllWebMenus “About box”?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

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