Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Denise
Initial Email Subject: Menu not showing up in Safari
Support Case Month: October 2012

I have compiled the menu for the above website and linked it to all the pages.

It is working in Google Chrome, Firefox and Explorer but not Safari.

It is not showing up in Safari.

Can you advise how to fix this problem.

Thanks

Related URL: http://www.daybelldentistry.com

Reply From: Likno Customer Support

Hello,

This happens because Safari 5 introduced some new incompatibilities and you are currently using an older AllWebMenus version (released before Safari 5) that did not support it.

I checked your license and I see that your Update Plan is expired, so you cannot get the latest version of AllWebMenus. Nonetheless, the most recent version you can get for free does fully support Safari 5 as well as all the latest browsers and mobile devices.

To correct the problem, please download the latest version from your Likno User Area account  (and if required, also get a new Activation Code):

get activation code

Then please recompile ALL your menu projects, and upload the new compiled files (including the “awmdata” folder).

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Denise

Thanks for your prompt response.

I will try it and let you know.

Regards

Denise

 

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