Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Dan
Initial Email Subject: IE Display issues
Support Case Month: September 2012

Linko,

You guys are amazing.  Your products are great.

My company has been a customer for a long time (2007?) and we are using the AllWebMenus product for many of our clients and on one client’s server with the Server Side Menu API as well. So I have extensive experience programming with your product.

So here our issue.  In IE10, IE9, IE8 (not checked IE7) if the menu is positioned relatively to an element in a CSS/DIVs only website (no tables) and the page is stretched out say from 1024 x 768 to 1280 x 768, then the menu scrolls to the right and is out of position.

You can see an example of this at our client {URL REMOVED}

Looking at the {URL REMOVED} in Chrome/Safari/Firefox at width 1024 , then stretching the browser to a width 1280 or more moves the menu on IE browsers to the right.  This behavior is not seen on the other browsers.

We are also seeing this issue on our client who has the Server Side API Implementation too. On that Server Side API implementation,  the current build number (awmLibraryBuild=850) displays the menu properly on all browsers but on the latest build it does not.

We greatly need assistance on this issue.

Thanks,
Dan

Reply From: Likno Customer Support

Dear Dan,

It seems that this is caused due to a CSS line in your “style.css”. Specifically the problem is caused by:

body { position: relative; }

However I noticed that this is part of your blog theme, so you may not be able to change it.

I have forwarded this case to our developers to see if they can develop a workaround on the menu library side. I will let you know as soon as this is ready.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Dan

Kostas,

Thank you so much for fixing this issue in the latest (build 898).  We really appreciate it.

Make sure to tell the developers they are amazing.

Dan

Reply From: Likno Customer Support

Dear Dan,

Thank you for your good words :)

I will pass them on to our developer team.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

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