Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
David
Initial Email Subject: Bug: IE content padding issue 
Support Case Month: April 2012

Using: Allwebmenu pro 5.3 #Build 888

The menu content padding is different for Internet explorer 9.

Please view the example at

http://erdinger.sg/mainpage.html

If you notice the top red navigation bar, i was force to increase the height of the bar to 32px specifically for IE browser.

For firefox/chrome the top bar is 28px only.

Cheers,

David

Reply From: Likno Customer Support

Dear David,

I checked your page and saw that the “navigation_bar” div has been specifically set to 32px in IE, but I do not understand why you did this…

This is what I see in my IE9:

clip_image001

So the menu is identical to Firefox, only 28px high, but the <div> behind it is 4px bigger. Do you not see the same thing?

Can you send me a screenshot of what you see, along with a screenshot of the “about box” of your IE?

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

Dear David,

I tested your site in more PCs but was not able to see what you see. It seems that in your IE9 the font is larger (like “bold”) compared to what I see. Is it possible that you have some special setup in your IE9 like “cleartype” or similar Microsoft features that would affect the font appearance? Do you see the same problem in more PCs?

Can you also send me the “about box” of your IE9 as I asked in my previous email? This may help me to recreate the problem (if you have a different version than I already use).

Finally, if the error only appears in your IE9, you could try resetting it back to its “factory” settings to see if this corrects the problem:

reset internet explorer settings

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: David

Hi Support,

Thanks for you quick support. I've did the reset and my ie is working fine now.

Cheers,
David

 

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