Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Carolyn
Email Subject: Vertical menu not displayed properly in IE 9, not expanding in Safari
Support Case Month: March 2013

I just saw that the menu isn't displaying on the pages I have in the sub-directories where I have slide shows. 

Please help.  Also the menus fly out under the Flash in the vertical menu in IE.

Reply From: Likno Customer Support

Dear Carolyn,

The problem with the sub-directories is that your menu Linking Code has a page-relative path (“menu.js”).

If you change this to a root-relative path (“/menu.js”) then the menu will appear in all pages in folders or not.

I also noticed that in the “Prices” page you still have your old menu on the left side.

Regarding the Flash in IE, you may want to read the instructions here:

menu z-index property

If you are not able to resolve the problem, please let me know which URL has the flash and the menu so that I can check it.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Carolyn

Thank you Kostas.  With your instructions I was able to solve the problem of menus flying out under Flash but am still trying to deal with sub-directory menus disappearing.

Is there a place on the AllWebMenus dashboard for me to select root-relative path or do I go into each page that is in a sub-dir and manually add the "/".  I tried that on one page and it broke all the pages.

Thanks so much for your quick response on this matter.

Carolyn

Reply From: Likno Customer Support

Dear Carolyn,

What do you mean when you say “it broke all the pages”? are you sure you added the “/” in the correct place? Do you have this page online for me to see?

If you do the Linking automatically through the AllWebMenus application, then the application would most likely add “../menu.js” for the inner pages.

If not, then it probably means that your pages locally are not inside a folder!

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Carolyn

Found my error.  I should have added ../menu not /menu

I'll send you a note when I load the site later today. 

Have a great day!

Carolyn

 

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