Knowledge Base support case for Likno Web Modal Windows, abstracted and stripped of all user’s private info.


Initial Email From:
Beverly 
Initial Email Subject: Help with scroller software using likno modal windows settings - project files
Support Case Month: September 2013

Any ideas on getting the ESC key and overlay click to close the modal window when opened with a scroller? I didn't find any of the examples to had a modal window attached to them to test on the likno website or in the examples included with the scroller software.
Modal window opens fine, is customized just as expected from modal windows project, and will close using the Close X icon/text in the upper right hand corner, just can't close the modal window via clicking on the overlay or the esc button.

Reply From: Likno Customer Support

Hello Beverly,

The modal window closes when i click ESC, when I click on overlay area and also when I click the close button. Tested in all browsers. I guess you get confused on overlay as your modal window is big enough and the overlay is just a small, so you might have confused it with the space right after the form, but this is part of your modal content, not the overlay area, that's why clicking there do nothing. (see the attached screenshot to see the overlay area according to your modal window).

Let me know if you need more information.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Beverly

Got it & it makes sense - is there any way to decrease the overlay colored area inside the content window that doesn't close with click/esc &/or increase the modal overlay colored area that does close with click/overlay? I think if I was confused other users might be too. Still not sure why esc quits working to close window after clicking in the modal colored area inside the content window, seems like esc should always work.

Reply From: Likno Customer Support

Hello Beverly,

I would recommend you to use width/height values that fit your design (maybe something around 350px width).

You have set specific values for each of your modal windows and you have set the width/height to 100%, so it tries to fit in the whole window.
In order to correct that, go to each modal window and set those values to specific pixels. (see the attached screenshot).

Let me know if you need more information.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Beverly

This makes perfect sense, thanks again for all your great technical support (it is one reason I purchase your software, unlike other companies, you actually respond).

 

Tags: , , , , ,