Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Linda
Initial Email Subject: Menu display problem
Support Case Month: April 2012

Dear Kostas,

I am so so glad you are still there.

I built a new menu about a month or so ago.......when I compiled it and so on......it did not show up on my site. So I started trying to figure it out myself.  First it appeared I needed to renew and update likno....which I did. But that didn't fix the problem. I went into my index page and hand coded the new menu number and so on.  It looks like it worked on my home page.......but no where else.......:-(    Also, I did see my old menu on some pages....but if I refreshed that page.........the menu disappeared and still does.........No telling what I've messed up. The url to my site is  www.freespiritemporium.com And it looks like the new menu shows up on the home page........but no where else.

Now I feel real stupid because I can't even remember how to check to see what version of IE I am using. I know I kept being prompted to download  IE9......and I probably did...........?

Thank you a million times,

Linda

Reply From: Likno Customer Support

Dear Linda,

Keep the spirit up! Smile

The problem was caused because you renamed the menu. When you do this, you also need to re-Link the compiled menu  to all your pages and upload them too.

If you do not remember how to do this, please let me know.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Linda 

Dear Kostas,

I will try one more time.  What about the fact that I download the newest version of awm.  It has a different build number.

Every time I upload and download.......the pages don't change....... except for the homepage that I did manually.

Have I missed a step my friend?

2 million thanks

Linda  :-)

Reply From: Likno Customer Support

Dear Linda,

Using a new AllWebMenus version should not change anything. Just compile your menu, then link to your pages and upload everything.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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