Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Margie
Initial Email Subject:  Computer Crash 
Support Case Month: December 2013

Hello my friends in support ... 

My computer crashed with my likno software and all my awm files for my clients. 

Have two questions:
      1) What is the best way to proceed to download the software. Have a new windows 8 computer.  Had "just" upgraded AllWebMenus 5 I believe.  Have some recent support tickets. 
      2)  Still have to check my Carbonite backup for the awm files for my clients, but just in case is there any other access to them?  

Anything else I should know?? 

Thanks! 
Margie

Reply From: Likno Customer Support

Hello Margie,

Sad to see you had a computer crash.

1) The procedure to download, install and activate your AllWebMenus is:

    a. Login to your likno user area (http://www.likno.com/userarea)

    b. Go to AllWebMenus -> Download most recent build you are entitled to activate.

    c. Click Download.

    d. Install AllWebMenus.

    e. Open AllWebMenus.

    f. Go to Help -> Enter Activation Code.

    g. Copy the Installation ID and switch back to your likno user area.

    h. Go to AllWebMenus -> Get Activation Code.

    i. Paste the Installation ID you copied and click "Give me the Activation Code".

    j. Switch back to AllWebMenus and paste the Activation Code.

    k. Click "Activate" and you are ready to go.

2) If you hard drive is crashed I am afraid you cannot find any awm backup files. Those files are located in  "c:\Users\{user}\AppData\Roaming\Likno Software\AllWebMenus\AutoBackup\.."
I hope you have uploaded the awm files to your server.
Otherwise I am afraid this cannot be done automatically...

However, there is a partial solution (you regain around 80% of your existing work), read here: http://www.likno.com/blog/lost-allwebmenus-project/254/

Let me know if you need more information.

Kind Regards.

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Margie

Thank you!!  This certainly helps a lot. 
Am assuming my online backup will have the awm files.  Makes it much easier to know where to go to find "all" of them.  I have saved them per client folder.  Did not realize I could load them to the server. 

Thank you again, 
Margie

 

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In the following presentation you can see how to download, install and use the AllWebMenus Joomla Component.

AllWebMenus Joomla Component is a joomla component dedicated to help you integrate your AllWebMenus menus into your joomla websites in an easy way.

Download pages:
Likno website: http://www.likno.com/addins/joomla-menu.html    
Joomla Extensions website: http://extensions.joomla.org/extensions/structure-a-navigation/menu-systems/menu-editors/24314

View the Youtube video:

OR view the SlideShare presentation below:

 
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Knowledge Base support case for Likno Drop Down Menu Trees, abstracted and stripped of all user’s private info.


Initial Email From:
Magnus
Initial Email Subject:  Set the tree menu state to start page at "unfolded one level". 
Support Case Month: December 2013

Hi,

My problem is that the visitors will meet a menu that only says "Home". I want the tree to start unfolded to the first level. How do I do that. I´m not a programmer...

Please help me!

Best regards,

Magnus

Reply From: Likno Customer Support

Hello Magnus,

Unfortunately this is not supported. However, the way you use your tree structure is like a menu. I would recommend you to move the "Home" as Sibling to your first levels tree items, so when you load the page all the first level items will be displayed.

It will look like:

javascript tree menu preview

Let me know if you need more information.

Kind Regards.

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Magnus

Thanks Aggelos,

It worked out fine. Do you know if it is possible to make a "mark" in the menu to show which page you visit?  For example: If I click on the"Monitoring" link the "Monitoring" text shows up in bold or a different color.

Best regards,
Magnus

Reply From: Likno Customer Support

Hello Magnus,

I am afraid this is not possible in Likno Drop Down Menu Trees.

However we could create that for you. As this is an extra feature it will cost us the development. The minimum fee we charge usually is $120.  Despite that we can give a good discount and we can create that feature for you at the low price of $45.

Please, let me know if you are interested in this so we can begin the project.

Thank you!

Kind Regards.

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Magnus

Hi again,

Thank you! I am interested in that feature. See attached jpg. Please let me know how I pay you.

Best regards,

Magnus

Reply From: Likno Customer Support

Hello Magnus,

This is to let you know that your requested feature has been added in Likno Drop Down Trees.

Please, download it here: http://www.likno.com/drop-down-menu-trees/download.html

After you have installed it, you need to open your tree project and select the remember the tree state property.

remember the tree state property

Then, re-compile your tree project and re-upload all the produced files to your server.

Let me know how that worked for you.

Thank you!

Kind Regards.

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Magnus

GREAT!

It works, I am very impressed.

Many thanks!

Magnus

 

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In the following presentation you can see how you can create a simple horizontal drop down JavaScript menu in AllWebMenus Pro.

AllWebMenus Pro is a powerful WYSIWYG application in which you can create any kind of JavaScript menus or CSS menus. You are able to create horizontal menus or vertical menus, mega menus, responsive menus, sliding menus, floating menus, popup menus etc.
All the menus produced by AllWebMenus Pro are going to perfectly work in all browsers and devices (PCs, Tablets, Smartphones).

View the SlideShare presentation below:

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject:  Dreamweaver Extension AllWebMenus 
Support Case Month: January 2014

During the installation of the newest version of the Adobe Extension Package .mxp (v. 05.07.13) for Dreamweaver CS6 there is a hang around in Adobe Extension Manager (newest v. 6.0.8). After close down the process with the Task-Manager although the AllwebMenu-Item seems to be installed right in Dreamweaver. But starting Adobes Extension Manager again, there now is a hang around by loading the Extensions. My operating system is Windows 8.1.
How can I now repair the malfunction of the Extension Manager?

Reply From: Likno Customer Support

Hello,

My first guess would be to uninstall the AllWebMenus Extension, close everything and then install it again.

Let me know how that worked for you.

Thank you!

Kind Regards.

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: User

Hello,

I’ve searched for the extension-entry in all installation-/application-registers, even in ‘Programs and Features’, without any result. As mentioned before, Adobe’s Extension-Manager has a hang around by loading the installed extensions. That’s why I can’t uninstall anything.

Reply From: Likno Customer Support

Hello,

You can open the Adobe Extension Manager and try to install AllWebMenus again, even if it seems already installed.

Adobe Extension Manager

AllWebMenus DreamWeaver Extension

AllWebMenus DreamWeaver Extension installation

AllWebMenus DW Extension installation through Adobe Extension Manager

And then you will have AllWebMenus DreamWeaver Extension installed once again.

Let me know how that worked for you.

Kind Regards.

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: User

Hello,

as I mentioned before Adobe Extension Manager can’t be opened. The program freezes by loading the installed Dreamweaver-extension. What action I have to take?

Reply From: Likno Customer Support

Hello,

Another way to install  AllWebMenus DreamWeaver Extension is by double click the .zxp (or .xmp) file. Does this way can be installed on your machine?

If not, I would recommend you to uninstall Adobe Extension Manager and then re-install it.

Let me know if that worked for you.

Kind Regards.

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: User

Hello,

because of the freezing program-panel there is only the uninstalling method left. But there is no selection-entry for ‘Extension manager’ within the ‘Programs and features’ of Windows 8.1, as well there is no uninstall.exe within the program-directory of Adobe’s Extension Manager.

Reply From: Likno Customer Support

Hello,

What about if you delete the whole folder for the Adobe Extension Manager, restart your computer and then try to install it again? Does this work for you?

Kind Regards.

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: User

Hello,

get the problem solved by finding a workaround on Adobe’s website. Starting the ‘Extension Manager’ with administrator rights will debug it. Now the program indicates, that the ‘Dreamweaver Extension’ is installed correctly and there is no use to reinstall it.

Reply From: Likno Customer Support

Hello,

Glad to see you found a solution Smile

Kind Regards.

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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