Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject:  Dreamweaver Extension AllWebMenus 
Support Case Month: January 2014

During the installation of the newest version of the Adobe Extension Package .mxp (v. 05.07.13) for Dreamweaver CS6 there is a hang around in Adobe Extension Manager (newest v. 6.0.8). After close down the process with the Task-Manager although the AllwebMenu-Item seems to be installed right in Dreamweaver. But starting Adobes Extension Manager again, there now is a hang around by loading the Extensions. My operating system is Windows 8.1.
How can I now repair the malfunction of the Extension Manager?

Reply From: Likno Customer Support

Hello,

My first guess would be to uninstall the AllWebMenus Extension, close everything and then install it again.

Let me know how that worked for you.

Thank you!

Kind Regards.

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: User

Hello,

I’ve searched for the extension-entry in all installation-/application-registers, even in ‘Programs and Features’, without any result. As mentioned before, Adobe’s Extension-Manager has a hang around by loading the installed extensions. That’s why I can’t uninstall anything.

Reply From: Likno Customer Support

Hello,

You can open the Adobe Extension Manager and try to install AllWebMenus again, even if it seems already installed.

Adobe Extension Manager

AllWebMenus DreamWeaver Extension

AllWebMenus DreamWeaver Extension installation

AllWebMenus DW Extension installation through Adobe Extension Manager

And then you will have AllWebMenus DreamWeaver Extension installed once again.

Let me know how that worked for you.

Kind Regards.

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: User

Hello,

as I mentioned before Adobe Extension Manager can’t be opened. The program freezes by loading the installed Dreamweaver-extension. What action I have to take?

Reply From: Likno Customer Support

Hello,

Another way to install  AllWebMenus DreamWeaver Extension is by double click the .zxp (or .xmp) file. Does this way can be installed on your machine?

If not, I would recommend you to uninstall Adobe Extension Manager and then re-install it.

Let me know if that worked for you.

Kind Regards.

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: User

Hello,

because of the freezing program-panel there is only the uninstalling method left. But there is no selection-entry for ‘Extension manager’ within the ‘Programs and features’ of Windows 8.1, as well there is no uninstall.exe within the program-directory of Adobe’s Extension Manager.

Reply From: Likno Customer Support

Hello,

What about if you delete the whole folder for the Adobe Extension Manager, restart your computer and then try to install it again? Does this work for you?

Kind Regards.

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: User

Hello,

get the problem solved by finding a workaround on Adobe’s website. Starting the ‘Extension Manager’ with administrator rights will debug it. Now the program indicates, that the ‘Dreamweaver Extension’ is installed correctly and there is no use to reinstall it.

Reply From: Likno Customer Support

Hello,

Glad to see you found a solution Smile

Kind Regards.

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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