Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Paul
Initial Email Subject: menu on safari with mac computer
Support Case Month: May 2012

a user was sending information that the sub items do not disappear when the user is clicking on it. Is that possible?

thanks for your help.

Reply From: Likno Customer Support

Hello,

Well it depends. If the user is clicking on a menu item that has no link (such as “autoritats” or “autoritats->cumischiuns”), then it will do nothing. Can you ask the user to be more specific?

1) which page (URL) did this happen in

2) which item was clicked

3) which browser was used to view this

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Paul

here the answers:

1) which page (URL) did this happen in: {URL REMOVED}

2) which item was clicked: autoritats-cumischiuns-cumischiun sindicatoria

3) which browser was used to view this: safari on mac computer

on my safari-browser (under Windows 7) is there no problems!

regards

Paul

Reply From: Likno Customer Support

Dear Paul,

I just tested your site and menu in a Mac (OSX 10.6.8) and it seems to work fine there too:

I also tried an OSX “Lion” and had the exact same results.

Is it possible that there is a problem in the user’s Mac? Does the problem exist only in this specific link?

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Paul

Dear Kostas

Thank you so much for your help. We tested like you on other Mac/Safari and we have got the same results as you. I think too, that the problem must be on the users system. We have sent him the information to control his system.

Any way, thanks a lot and have a nice week.

Regards

Paul

Reply From: Likno Customer Support

Dear Paul,

You may want to ask the user to check the browser plugins that are installed in case one of them is causing the problem.

Please let me know if you find any more information.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

Tags: , , , , , , , , , , , , ,