Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Menu no longer showing on IE9
Support Case Month: July 2012

I just update to version/build 894. My menu shows on the index page but after that it has disappeared. I understand that there is some problem with IE9 but I was hoping that this latest build would solve that.
Can you let me know what I did wrong.
Thanks in advance

Related URL: http://www.kawartha.skipatrol.ca

Reply From: Likno Customer Support

Hello,

I checked your page and noticed that the menu is indeed visible in the home page but not in some inner pages that reside in subfolders.

The problem is created by your Linking Code which has a path relative to the page. For example in the following page:

http://www.kawartha.skipatrol.ca/2009KZ/Safety.php3

the Linking Code is:

<script charset="UTF-8" src="2009KZ/horizontal_submenus.js" type="text/javascript"></script>

Which translates to:

http://www.kawartha.skipatrol.ca/2009KZ/2009KZ/horizontal_submenus.js

(note the duplicate folder)

To fix this, you need to make the Linking Code path either full-path or root-relative (both work).

Full path:

<script charset="UTF-8" src="http://www.kawartha.skipatrol.ca/2009KZ/horizontal_submenus.js" type="text/javascript"></script>

Root-relative path:

<script charset="UTF-8" src="/2009KZ/horizontal_submenus.js" type="text/javascript"></script>

Regards,
Kostas
Likno Customer Support
www.likno.com
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