Knowledge Base support case for Likno Web Accordion Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Michael
Initial Email Subject: customize web accordion
Support Case Month: July 2012

Hello,

I purchased 2 products from Likno. I very happy with the products, however, with the web accordion builder I am having one problem. If I Add the code to an empty page on my website it looks beautiful as in pic #1 below, but on the home page, Pic #2 it is stretched out.
I also noticed that the text is different in both pics. Something to do with the CSS file?? Could someone help me with this problem? Thank you very much

Best Regards,

Michael

correct view of accordion wrong view of accordion

Reply From: Likno Customer Support

Dear Michael,

I checked both your pages and the accordion seems “broken” in both pages in most browsers! It seems to be ok in the “empty” page only in IE because this page has no DOCTYPE (or even a <body> tag!) so it forces IE into “quirks mode” (essentially IE5.5 Compatibility mode). Shall I assume that the accordion also looks broken into the application preview?

If you cannot find the cause of the problem in the CSS you used into the application, please export and send me the project so that I can have a look.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

Hello again,

After having a second look into your project and your page, I believe that the problem is caused by the different HTML you used, and specifically due to the <p> elements which tend to increase the size.

Please try using the application “Sample Code” especially for the Headers to see if this corrects the problem:

sample accordion code

Note that you can only insert one of the four identical <img> tags you see in each header. Each <img> represents a state (normal, mouseover etc) but since you use the same image in all states you can only have one.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Michael

Hello Kostas,

I think it looking much better now! Thank you for your help. One thing I would like to change is the thin black border around the accordion, can I change the color?

Best Regards,

Michael

black border around accordion

Reply From: Likno Customer Support

Dear Michael,

This is easy Smile  it is part of the Container CSS:

accordion container CSS properties

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for Likno Web Accordion Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Yves
Initial Email Subject: Question
Support Case Month: October 2012

Hallo,

since I already have domains, how can I add a Web Accordion to my CMS Website?

Looking forward to hearing from you.

Best regards

Yves

Reply From: Likno Customer Support

Hello Yves,

Our tool is independent of a CMS as long as you can edit its templates and be able to put javascripts online. What is your CMS by the way?

Also, what do you mean by saying "I got one from Switzerland"? You mean a domain for a website? OR a license of our tools? I am not sure what you mean here.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Yves

Hallo,

many thanks for your answer. I work with ZP Zeta Producer.

All my domains for example {URL REMOVED} a.s.o. are registered here in Switzerland. Therefore I bought them some time ago also by a swiss Webhoster/Provider.

Is this correct?

· Tools

· Compile for…

· Generic

· Continue for Compile

This page confuses me a little bit. I do have my IP Nr., though I don’t know how I put it into the mask? Or is this the wrong side, in order to upload the accordion to my website?

Many thanks for your great help.

Best regards

Yves

accordion project properties

Reply From: Likno Customer Support

Hello Yves,

Since you have multiple domains, just purchase the unlimited domains license and you will not have to worry about "domains", etc.

unlimited domains accordion license

Concerning your Builder, I assume that it allows you to add your own code inside the pages. If yes, then you need to add the linking code inside the page and/or positioning code for the accordion. Also, you need to add the "likno-scripts" folder where the compiled project will be and upload it (publish it) online.

Let me know if this is not clear. Thank you.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Yves

Hello again,

that means, the purchase of unlimited Domains License has nothing to do with a registration of a new Domain (for example yves@yves.ch) through you?

As I understand, for other CMS as Joomla, I chose under Tools „Generic“. And then? To be honest, I have no idea, what I have to add to below field (as I send it to you earlier – see below this mail).

Do I get the "likno-scripts" folder, once I have bought the licence?

Pls I need some more help. Furthermore English is not my language. Do you have a video under youtube.com, where it explains, how to add the accordion to a CMS?

Will it be finally a quellcode or what is it called?

Many thanks in advance for your great help.

Kind regards

Yves

Reply From: Likno Customer Support

Hello Yves,

First, please make sure that you edit this folder to be like the following: (I see that you had changed that to "root")

compiled subfolders

It should point to the "likno-scripts" folder.

When you compile your project all your compiled files will get inside this folder that is relative to the ROOT folder that you specified here:

site root accordion folder

Just make sure that you upload everything contained in this folder online (and its subfolder), relative to the root folder of your online CMS. Then add the linking code to your page, that should point to the accordion project.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Yves

Hello,

unfortunately, I still was not able to put it online.

What do I do with the Sample Code, which appears under F4?

I’ll be very happy, once it will work : )

Hello,

what I have done so far (my layout incl. Text and pictures):

web accordion properties

An upload via FileZilla:

Likno-scripts which includes:

Likno_accordion_lib.jscontaining.js which includes:

Jquery.js

Likno_accordion_libs.js

Likno_accordion_projects.js

Added this code to my CMS Website

likno accordion script

What did I forget?

Reply From: Likno Customer Support

Hello,

I see from your screenshot that you have the TRIAL version and you can only compile for “localhost”.

This means that your accordions will only show locally and not when you upload them into your site.

If you want you can send me the URL of your online page and I can confirm this.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Yves

Thanks

It should appear here:

{URL REMOVED}

What do I have to do the next time?

Reply From: Likno Customer Support

Hello again,

I am afraid that you can only see it online *after* you purchase and activate the application.

With the TRIAL version you cannot see it online.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Yves

Why do I get this msg?
I don’t understand!

Likno Web Accordion Builder
Allocation Error

An error was detected while trying to allocate.
spital-webdesign.ch domain is already allocated through another license of yours.
There is no reason to allocate the same domain to another license.

Reply From: Likno Customer Support

Hello,

We had put the domain ourselves so that you do not lose time, this is why you got this message.

All is OK with your domain, so now this is what you should do:

1. Get a NEW Activation Code from your User Area and enter it again inside the application, so that the DOMAIN is updates inside the application

2. RE-compile and RE-upload all compiled files online

3. Do not forger to enter the positioning ID inside an element of your CMS (see the sample code):

web accordion position id

                If you are not sure how to do this, you may also choose to replace an image that you add somewhere inside your page, by choosing this option instead:

web accordion positioning

Don't forget to choose the proper domain when you re-compile your projects. It should appear in the "domains" list of project properties.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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