Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Liz
Initial Email Subject: AllWebMenus re-installation
Support Case Month: June 2013

Hello

After only 2 1/2 years ! my hard drive crashed.  With a different computer I would like to install again so I can hopefully bring up 2 websites this fall.
Do I need to do anything different?

Thanks,
Liz 

Reply From: Likno Customer Support

Hello Liz,

You only need to install AllWebMenus Pro in your new computer and then login to your user area to get a new activation code.

Thank you!

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Pete
Initial Email Subject: Updating old AllWebMenus version to the latest
Support Case Month: June 2013

Hi,
Just wanted to check the procedure after updating my AllWebMenus from 5.1 version 762 to the latest version. I want to limit any work to just compiling the one menu, is this automatic? I have not used the Menu for a long time.
Regards
Pete

Reply From: Likno Customer Support

Hello Pete,

The procedure to update AllWebMenus Pro and then the menu you have already online is:

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

update AllWebMenus license

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

AllWebMenus Activation Code

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Pete

Hi,
I am ready to update, please confirm the compiled menu is supported in Internet Explorer 7,8,9,10 and more.
Regards
Pete
Wishing your team a lot of success and hope you are all on the road to recovery.

Reply From: Likno Customer Support

Hello Pete,

I confirm that the compiled menus are supported in Internet Explorer 7, 8, 9, 10 , Firefox, Google Chrome, Opera, Safari, generally in all modern browsers.

Thank you for kind words, we appreciate this.

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Pete

Hi,
I'm just at the ordering page and would like to know how can I use the menu on a WordPress installation?
Regards
Pete

Reply From: Likno Customer Support

Hello Pete,

We have an AllWebMenus plugin to help you insert the menu you create in AllWebMenus Pro to your WordPress website. You could see more information about this here: http://www.likno.com/addins/wordpress-menu.html

You install the AllWebMenus WordPress plugin to your WordPress installation, you choose some settings for the menu, like what menu data you would like to use, the position you want it to display in, the menu type (Dynamic, Mixed, Static) and then you get the code for the menu.
You Open the AllWebMenus Pro, you go to Add-ins -> WordPress Menu -> Import/Update Menu Structure from WordPress in order to have the menu structure.
You create it in the way that fits your needs and then you compile it for WordPress. This creates a .zip file that you need to upload in your WordPress through the AllWebMenus plugin.

Let me know if you need any more further information.

Thank you!

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Randall
Email Subject: trial & export
Support Case Month: April 2013

To whom it may concern,

i downloaded trials for both the "AllWebMenus" and "Likno Web Tooltips Builder"

trying out the "export" feature to get the relevant html & css for both programs i only get the generic program file extension and one image.

Is this export disabled/limited for the trial versions ?

I presume they must export html & css, other wise how do i get or use them for a web project ?

your kind assistance in this would be greatly appreciated.

kind regards,
Randall

Reply From: Likno Customer Support

Dear Randal,

The "export" function will export the menu project so that you can transfer it to another computer.

What you are looking for is the "Compile" function. This is available for localhost in the Tooltips trial application, but it is not available in the AllWebMenus trial. If you want to be able to also compile a menu, please let me know and I will send you a custom trial activation key.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Old activation code not working
Support Case Month: December 2012

My system crashed and I am rebuilding back and somehow my original activation code is not working.

Thanks

Reply From: Likno Customer Support

Hello,

If you re-installed windows then you need to get a new Activation Code as your Installation ID will also be changed. You can do this in your User Area account.

I also noticed that you are using a much older version of AllWebMenus (v4) and I wanted to let you know that there are some known issues with the latest Safari and IE browsers. You may want to consider upgrading to the latest AllWebMenus version to resolve any possible issues.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for Likno Drop Down Menu Trees, abstracted and stripped of all user’s private info.


Initial Email From:
Neil
Initial Email Subject: move app to new machine
Support Case Month: January 2013

I am retiring our 6 year old web development machine and moving to a new Windows 8 64 bit machine. I do not have record of the application activation code. Please tell me how to accomplish this transition with your applicaton Likno Drop-Down Menus.
Thank you in advance.
Neil

Reply From: Likno Customer Support

Hello Neil,

Just get  a new Activation Code, see how:

To get a new/updated Activation Code, manage your Account/Licenses (Upgrade/Extend), download the latest version, change your Profile (login/email address/name/password), etc. please login to your Likno User Area account.

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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