Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: cross frame menu doesn't work in Chrome
Support Case Month: May 2012

Hi, I bought your Allwebmenus pro and am satisfied with it. However, I made cross frame menu and found that it worked at any browsers except Chrome. Would you please tell me how to fix it?

Reply From: Likno Customer Support

Can you please send us the URL so that we can check your menu? Normally there shouldn't be any problems with Chrome.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: User

Hello Kostas,

Thank you for your reply.
I checked the browser again and am confused a little bit:
the cross-frame menu only failed to perform on the chrome "in my computer" (os: win7):
chrome in my computer ->failed
chrome in other computer ->ok
chromium (linux) ->ok
IE in any computer ->ok
Firefox in any computer ->ok
Safari in any computer ->ok
Opera ->ok

maybe i will check again and let you know if it keeps happening. thanks!

Reply From: Likno Customer Support

Hello,
Can you please check if you have any addins that may be affecting your Chrome?
The best way to test for this is to disable them one by one until you find which one causes the problems.
If this is the case, please let us know so that we can contact the addin developer and find a solution.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: User

hello,
i turned all the add-ons off and re-turned them on again. now the cross-frame menu works well on my chrome though i don't know why.

Reply From: Likno Customer Support

Hello again,

Did you not turn them off one-by-one as I instructed you?
Well, if you see the problem again, please let me know.
Also, can you please send me a list of the add-ons you have?

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: User

hello,
i found the problem happens only when i tried to view the page from local driver. Thus, the problem might be derived from win7.
thanks

Reply From: Likno Customer Support

Hello again,

I am glad to hear that you resolved the issues you had.

Regarding Chrome and local files, keep in mind that this may be due to the increased security features of Chrome, which may block different local files from interacting with each-other through frames.

The same would be true for online files if they come from different domains (note here that “likno.com” and “www.likno.com” may be considered a different domain in Chrome!).

However in local files the security is increased so they may be blocked from interacting with each other, even if they are in the same folder.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: User

Thank you for your reminding, I will take care about it. thank you again.

 

Tags: , , , , , , , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Max
Initial Email Subject: AllWebMenus and Add-ins
Support Case Month: May 2012

If I buy the AllWebMenus Pro can I create menus without purchasing addins? Or do I have to also buy addins to make it work?

Reply From: Likno Customer Support

Hello Max,

Yes, with the standard AllWebMenus Pro license you can create both horizontal and vertical menus. You will need an Add-in if you want to create Sliding Menus.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

Tags: , , , , , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Terry
Initial Email Subject: Confused about product offer
Support Case Month: July 2012

Hi,

I'm finally getting around to upgrading my AllWebMenus Pro, but I'm confused about what's actually contained in the product.  From the purchase/upgrade page, it looks like floating / sliding / drop-down menus, etc., are all optional and an additional cost beyond the basic product.

Does this mean that the program doesn't have the ability to create any of these types of menus without purchasing the add-ons?  I tried to find a specific list of what's included in the base program, but couldn't figure it out.

Thanks for any help with this...

Terry

Reply From: Likno Customer Support

Dear Terry,

Actually there are only two paid Add-ins currently, the “Advanced Floating Menu” Add-in and the “Sliding Menu” Add-in.

All the basic menus (horizontal & vertical) are included in the basic package without any extra cost. You only need to pay extra (to purchase the Add-in) if you want to create a Sliding Menu, or an Advanced Floating Menu (note that “Constant Floating Menus” are also included in the basic package for free).

If you want to see in more detail what the specific Add-ins offer you, have a look at their pages:

http://www.likno.com/addins/floating-menu.php

http://www.likno.com/addins/sliding-menu.php

Regards, 
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Terry

Thanks for the quick reply and explanation, Kostas, appreciate it...
Terry

 

Tags: , , , , , , , , , , , , , , , , , , , , , , ,

 


© 2009-2013 Likno Blog – Drop-Down Menus, Javascript Menus, CSS Menus, jQuery Scrollers/Sliders, Modal Windows