Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: File / path access error
Support Case Month: May 2013

Getting this error when trying to compile for a second time.Created a menu and it compiled fine the first time.  Now on subsequent tries I get the File/Path Access error...as if I don't have permissions to overwrite those files that AllWebMenu 5 Pro created. I am and admin and created this folder in subfolder off my Documents folder.Not using any editor/plugin as I'm using Komodo for html editing.I can delete other files in this folder just not the menu files.Running Windows 8. Related

Reply From: Likno Customer Support

Hello,

Did you try deleting the files manually? If you are not able to do this, then it means that you indeed do not have enough permissions. Then only reason I can think of (and this is far-fetched) is this:

You installed AllWebMenus and run is straight from the installer, so it run “as administrator”. Now you are logged in as a user with super-user (but not real admin) permissions and you cannot remove the files of another user (the admin). I recommend that you try running AllWebMenus “as administrator” and see if can then overwrite the files it created.

Please let me know how this worked out.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: User

I did try and delete them manually...no go.

I decided to just duplicate my website folder and compile new into that.

It worked and more importantly it worked when I did a second compile...no error.

So not sure what the deal was with that one folder/files but hopefully I'm okay now.

Thanks

Reply From: Likno Customer Support

Hello again,

I am glad everything works in the new folder.

Regarding the old folder, you can try opening a Windows Explorer “as administrator” and using this to delete it.

Let me know if you run into any more problems.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Geoff
Initial Email Subject: Frontpage
Support Case Month: March 2013

I am using Frontage 2002 (10.6308.6870) on windows 7. I am running 5.3 Build #904.

I can import the Frontpage navigation structure but when I try to generate the menu Allwebmenus stops working.

Geoff

Reply From: Likno Customer Support

Dear Geoff,

Do you get any error messages when this happens? If so, can you please send me a screenshot?

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Geoff

Hello Kostas,

I do get this message

automation error

Best regards

Geoff

Reply From: Likno Customer Support

Dear Geoff,

This means that AllWebMenus does not have enough access rights to do what you are asking. This can be caused if you have set the FrontPage to run in “Compatibility Mode” in windows 7, as this also gives it administrator rights.

I believe the easiest way to correct this issue, is to run AllWebMenus “as Administrator”. To do this permanently, you need to right-click on the desktop shortcut, select Properties, then the “Compatibility” tab, then check the “Run this program as an administrator” option. Note that this will only work when you start AllWebMenus from the desktop icon. It will not work if you start AllWebMenus by double-clicking a project file.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Daniel
Initial Email Subject: Unable to activate
Support Case Month: January 2013

Hi,

I am trying to activate my AWM5.2 Build #792 that I just downloaded from your website (the most recent build that I am entitled to).

The installation id is: {INSTALLATION ID REMOVED}

The error that is shown is:
"It appears that you are trying to activate an Unknown Installation using a version 5 Pro License."

Please help me to get the compilation working.

Best Regards,
Daniel

Reply From: Likno Customer Support

Dear Daniel,

Are you sure that this is all the Installation ID? It seems that you are missing 8 characters.

This could be a registry issue, so my recommendation is to try resetting the registry. To do this, please:

1) open the windows Registry Editor by writing “regedit” in the “start->run”:

2) find and delete the following key (from the tree on the left hand side):

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Likno Software\AllWebMenus

3) Run AllWebMenus again. This time you should have a new Installation ID.

4) If the new Installation ID is still as small as your current one, please try running AllWebMenus “as administrator”.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Daniel

Hi Kostas,

Thanks for your prompt reply!

I couldn't find the key in the registry but when I run the program as administrator the id wasn't truncated.

So now it works. :)
Thanks for a great application and support!

Best Regards,
Daniel

 

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Knowledge Base support case for Likno Elearning LMS, abstracted and stripped of all user’s private info.


Initial Email From:
Mark
Initial Email Subject: upload small video files? 
Support Case Month: November 2012

Hi guys

hope all well

could you advice as to where would be the best place to upload small (less than 10mb) screen videos please per lesson unit/specific subject?

should we upload them into the main unit files folder for all access or somewhere else?

also is this a professor or admin permission to upload content such as this

best and thanks,
Mark

Reply From: Likno Customer Support

Hello Mark,

Every lesson has its own files.

You can upload to the lessons files any type of file you want  and then use it in the lesson's units.

You can insert the files to any unit of the lesson.

Only the professor is able to upload content (including files) to the lessons and not the administrator.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Mark

ok that's great thanks - just checking it will work

we have tested today..works fine

 

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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Erik
Initial Email Subject: installing problems modal window builder
Support Case Month: April 2012

Hi,

I just tried to install the Modal Windows Builder 3x, but it gives an alert:

file registration failed, the installation will be cancelled.

Now I have also un unregistered previous version suddenly.

Could you help met out please?

regards,

Erik

Reply From: Likno Customer Support

Dear Erik,

This is very weird and suggests that either some files were locked or you do not have write rights in this PC.

I suggest that you make a new installation attempt, but first make sure that nothing will be blocking it. Specifically you should:

1) Restart windows to make sure that no files are still locked by a windows process.

2) Make sure that no other applications are running, preferably even turn off the antivirus.

3) Make sure that the old installation is removed, manually deleting any remaining files under “C:\Program Files (x86)\Likno Web Modal Windows Builder”.

4) Install the application again.

5) If you still get an error, try running the installer “as Administrator”.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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