Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Tim
Initial Email Subject: Menu Not Opening 
Support Case Month: November 2012

Below the main photo is a menu titled "Arlington Pets". In Internet Explorer it does not expand. Both Chrome and Firefox renders the menu properly.

Appreciate your assistance...

Tim

Reply From: Likno Customer Support

Hello Tim,

This is a typical IE error when the menu-linking code is placed within page tags and not immediately after the <BODY> tag (as it should be).

In your case, the menu-linking code is somewhere within the page.

menu linking code

You have 2 solutions:

1.  Transfer that menu-linking code under the <body> tag.

2.  If you have to have it there (due to web editor restrictions for example) then your other solution is to have the following option selected in the Project Properties:

menu linking code within tags

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Tim

Hello Aris,

I opted for solution #2 and I'm happy to say that the new menu is working perfectly...where ever I position it.

Thanks for your help.

Best of days to you,
Tim

 

Tags: , , , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: all web menus , not working with IE compatibility view on
Support Case Month: December 2012

Hello

i have a menu on the site made with awm software.

it runs well on all browsers, except for IE, if the compatibility view button is clicked, it disappears from the site.

if the button is unclicked it reappears.

what is the workaround, it is frustrating, cause users click sometimes on the button by mistake and the navigation bar menu disappears !

awaiting feedback

thank you

Reply From: Likno Customer Support

Hello,

This issue is caused because your Linking Code is not exactly after the <body> as it should be.

If you can, please move the Linking Code directly after the <body> in order to fix the problem. If this is not possible, then please try selecting the following option in the Project Properties:

menu linking code within tags

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

Tags: , , , , , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Ken
Initial Email Subject: Display problem with a Menu
Support Case Month: July 2012

I am attempting to test a menu. I have it successfully displaying at this URL http://www.ok-safe.com/files/documents/1/OK-SAFE-Researchers-Summit.html , however, it does not display properly at this URL http://www.ok-safe.com/New-Urbanism-Randy-Bright.htm . I am unable to determine why. Please advise possible reasons.

Reply From: Likno Customer Support

Hello,

I am not sure which menu you are talking about… In the “OK-SAFE” page you have two menus, while in the “New-Urbanism” page you only have one.

The menu you do have, seems to be working fine:

menu display

For the second menu, the problem is that you never linked the menu to the page.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Ken

Kostas:

I’m puzzled. It appears to display properly for you, yet see below what I am displaying .

What do you make of it?

Ken

menu is not displayed properly

Reply From: Likno Customer Support

Dear Ken,

I see that you are viewing the site in IE (most likely IE8). I viewed the site in Firefox.

I tried with IE and I see the problem too.

Would you please try downloading the latest AllWebMenus version and compiling your menus with it?

Let me know so that I can check again.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Ken

Kostas:

I downloaded AllWebMenus Pro v 5.3 Build 894 and am getting the same result.

Regards

Ken

Reply From: Likno Customer Support

Dear Ken,

I believe the problem is caused by the fact that you have inserted the Linking Code in the middle of the page (by also adding extra <body></body> tags, which is considered invalid HTML).

Please move the Linking Code directly under the original <body> tag.

If this is not possible, then please check the following option in the Project Properties:

menu within tags

(note that this may cause your menu to appear a bit slower)

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Ken

Kostas:

Thank You!!! Very effect assistance.

Regards
Ken

 

Tags: , , , , , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Pam
Initial Email Subject: Menu placement issues
Support Case Month: June 2012

Actually 2 problems...
When viewing my website from the control panel of my hosting company, I can view my menu, but never can get it in the right place, no matter if I place it relative to the window, or relative to a fixed element on my site. It always shows up too far to the right. (I'm using IE)
Problem #2 (which you may be able to see) is that when I view my website normally on the internet, rather than by choosing a page from my control panel, the menu doesn't show up AT ALL.
This doesn't make sense. And I've already spent 3 days trouble shooting different solutions. PLEASE don't just point me to FAQ's or pages of the help menu. I have already been studying them. I also haven't found solutions on the forum. I have re-compiled & re-uploaded files in every configuration I can think of till I'm brain dead...
I'm using Site Spinner software by Virtual Mechanics to create my website. Are there issues with using your product with Site Spinner? I had to place the code below the body tag on my own because AllWebMenus doesn't seem to link with it. If I didn't have the code placed correctly, I don't think the menu would show up when I view my website from my host's control panel. Maybe I'm wrong. But I'm all out of ideas. Would appreciate assistance - not canned answers please.
Pam

Reply From: Likno Customer Support

Dear Pam,

I checked your page and there are several problems. First and foremost, you are using an extremely old version which has several known problems with some of the latest browsers (such as IE9 and Safari 5).

The second problem is that you have your menu Linking Code into a DIV which is using absolute positioning, and this can also affect the menu positioning. Ideally the menu Linking Code should be placed directly after the <body> tag and in any case should be a direct child of the <body> tag (not a child of another DIV element).

If you upgrade to the latest AllWebMenus, there is a Project Option specifically for this (Linking Code within page tags) that will correctly build and position your menu regardless of where the Linking Code is.

Both of these can cause the first problem (wrong positioning). I did not really understand however the nature of the second problem. When exactly does the menu not show? I tried viewing several pages in your site and the menu appeared at all times.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

Tags: , , , , , , , , , , , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Bob
Initial Email Subject: HTML Errors
Support Case Month: August 2012

We have a text editor that we use.  It has a tool called HTML Tidy that is finding errors in our code for our Menus.  The errors it is finding, do not make sense to us.

Could you take a look and tell me what you think...

This is the code:

{SOURCE CODE REMOVED}

Bob

Reply From: Likno Customer Support

Dear Bob,

All warnings for “line 1” appear because HTML Tidy expected a full page with <html>,<head>,<body> tags etc. I assume that you indeed have these in your page, but you just checked part of your code with HTML Tidy.

All “<li>” warnings appear because of the “<br>” you have between <li> elements. According to HTML rules, nothing should be between “<li>” elements.

The “<p>” warnings appear because you should not have <ul><li> within a <p>, but the other way around.

Finally the “<a>” warning is because this link does not really have a link (in the href sense).

Note that all of these are warnings and you do not have any errors in your code.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

Tags: , , , , , , , , , , , , , , , , ,

 


© 2009-2013 Likno Blog – Drop-Down Menus, Javascript Menus, CSS Menus, jQuery Scrollers/Sliders, Modal Windows