Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: menu is moved down
Support Case Month: May 2013

Hi guys,Why is my menu moved down?

Reply From: Likno Customer Support

Hello,
It seems that you have forgotten some IE-specific offsets in your positioning:
IE specific offsets
Please have a look at your positioning and remove all the browser-specific offsets:
menu positioning remove browser specific offsets

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Likno Customer Support

indeed :) )
Thank you, it worked. All is good now.

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Chris
Initial Email Subject: firefox on a macbook
Support Case Month: July 2012

the menu looks great on a pc, but when viewed on a mac it is off.  Please help me!
Thank You!
Chris

Related URL: http://bradvisser.com/index.php

Reply From: Likno Customer Support

Dear Chris,

It seems that you have set several browser-specific offsets that create the problem you see. This is not only visible in a Mac, but also in most browsers in a PC (except IE).

Please remove all the browser-specific offsets, and use the standard offsets instead. I would also suggest that you make the menu somewhat smaller so that it has the same width as the header.

menu position relative to element

Regards, 
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Virginia
Initial Email Subject: AW Menus 5.3 build 896 Browser-specific problem
Support Case Month: September 2012

I just noticed that the top horizontal menu in my client site is no longer lining up properly for Safari. (The alignment was fine originally, years ago, but I don't know which update stopped keeping good alignment for Safari.)

When I use the Browser-specific option to change the Y-axis alignment  values, nothing happens to the menu alignment when I look at the menu in Safari. I can set the Y axis +100 pixels, or -10 pixels, and nothing happens.

The other browsers and their adjustments are fine.

Thanks,

Virginia

Reply From: Likno Customer Support

Dear Virginia,

I noticed that your menu is compiled with build 892 but the library files are from version 888. Can you please correct this and let me know so that I can have another look?

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Virginia

Dear Kostas,
Good point.
I've uploaded the latest awm-Data directory, and I've tried editing the menu position for Safari again.
Still, the menu doesn't move in Safari whether I enter Y=-20 or Y=50.
And now the menu is not moving in Opera when I switch from Y=10 to Y=25.
Chrome, IE and Firefox are fine.
Thank you,
Virginia

Reply From: Likno Customer Support

Dear Virginia,

I do not recommend using the Browser-Specific offsets to achieve the correct positioning. This is a pretty old and outdates feature that should never be required if your Positioning settings are correct.

Please try removing ALL the browser-specific settings and changing your positioning to “Relative to Element” (“top-left” with 0 offsets).

Then go to your page and replace this:

<tr>
   <td align="left" bgcolor="#996699">
        <img src="
images/spc.gif" width="1" height="25" border="0" align="left">

        <style>
              .awmAnchor {position:relative}
        </style>

        <span id='awmAnchor-purplehorizontal' class='awmAnchor'>
        </span>
   </td>
</tr>

With this:

<tr>
   <td id='awmAnchor-purplehorizontal' align="left" bgcolor="#996699">
        <img src="
images/spc.gif" width="1" height="25" border="0" align="left">
   </td>
</tr>

This should fix the positioning in ALL browsers without the need for any browser-specific offsets.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Virginia

Dear Kostas,
I appreciate your help, but that didn't work. Since it's a large site, I've testing only on the first page of the site on my computer.

menu position relative to an element settings

With those settings and copying/pasting the exact table row edit you made, the menu looks good in Firefox, Opera, and Chrome.
Only Firefox and Opera look good with the original settings on the left. For Chrome, I had to do browser-specific.
The menu has completely disappeared in IE, and in Safari, it's sitting about 20 pixels above where it should be. Changing the safari browser-specific settings makes no difference.
What do you think is going on?
I'm sending you the zipped up index.html page and AWM directory.
Thank you for working with me on this. I've loved using All Web Menus for years!!
Regards,
Virginia

Reply From: Likno Customer Support

Hello again,

I checked your menu project and it seems that you have added browser-specific offsets both in the interface and in the advanced scripting!

menu relative to image

advanced scripting browser specific offsets

What you need to do for pixel-perfect positioning in all browsers is:

1) Remove ALL the browser-specific offsets shown above

2) Change your Positioning property to the following:

menu relative to element

3) In your page change this code:

<tr>
   <td align="left" bgcolor="#996699">
       <img src="
images/spc.gif" width="1" height="25" border="0" align="left">

       <style>
            .awmAnchor {position:relative}
       </style>

       <span id='awmAnchor-purplehorizontal' class='awmAnchor'>
       </span> 
   </td>
</tr>

With this:

<tr>
   <td id='awmAnchor-purplehorizontal' align="left" bgcolor="#996699">
        <img src="
images/spc.gif" width="1" height="25" border="0" align="left">
   </td>
</tr>

I tested the above and it works in every browser.

Note! I recall you said something about the menu not appearing in IE. If this occurs it means you did not correctly replace the HTML code and specifically that you did not remove the <span> so you ended up with two elements with the same ID (this is an error for IE).

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Virginia

Hello Kostas!
Thank you so much. I've been using AWM on this site since 2005, and I had completely forgotten the scripting I used way back then.
You have been wonderfully helpful. After removing the scripting, I updated the rest of the browser-specific settings, and the test page now looks good in all browsers. Later today I'll update all of the pages in the site.
Thank you!
I've always been very happy with AWM as a tool for building any menus I need. And your service is wonderful. Feel free to quote me as a testimonial.
Regards,
Virginia

Reply From: Likno Customer Support

Thank you Virginia for your encouraging feedback.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Christo
Initial Email Subject: Google Chrome settings in the Browser Specific Offsets
Support Case Month: August 2012

Hello

See {URL REMOVED}

We have set the Google Chrome settings in the Browser Specific Offsets but we cannot align the menu correctly in Chrome.

Menu position correct in IE and Firefox, but not aligned correct on left side in Chrome.

We have the latest version registered for {URL REMOVED}

Regards
Christo

Reply From: Likno Customer Support

Hello Christo,

We looked at your website's CSS and found that you have the following entry in the "style.css" file:

#AWMEL0{

            left:225px!important ;top: 124px!important;

}

How did that get there? Did you put it there manually?

Please *remove* this entry from there and then get rid of the "Browser Specific Offsets", you do not need them.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Hey everybody!

We are exited to inform you that we have released the latest version of AllWebMenus PRO version 5.2 Build #800

Here is a view of What's New!

- Added a new option to the "Show Item or Group on Appear" feature: If the selected (highlighted) item is inside a submenu group, do you want this group to also appear selected and open (or not)?

- Added "Browser-specific Offsets" for Chrome in the "Positioning" property.

- Added the "Unlimited Domains" License option to the Server-Side Menus API.

- Added the "Show Item or Group on Appear" feature to the Server-Side Menus API.

- Added support for the "Opacity" property in the Opera browser.

- Fixed an issue where the "Opacity" property was not applied properly when the Chrome or Safari browser was used.

- Added an additional check to the application to check if the user has administrator rights when trying to activate the product (administrator rights are required for the activation process).

- Enhanced the positioning behavior of a submenu that is set to "open on menu appear" and is currently outside the viewable page. When scrolling the page the submenu will show open at its specified position relative to its parent item.

- Fixed an issue where the "Automatic item selection (highlight)" feature was not working properly for links beginning with "/".

- Fixed an issue of the FrontPage Add-in where the message "Can't find web folder" appeared.

Download the latest version at:

http://www.likno.com/download.html

 

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