Knowledge Base support case for Likno Web Button Maker,  abstracted and stripped of all user’s private info.


Initial Email From:
Robert
Initial Email Subject: Button Maker - Cant save Files
Support Case Month: March 2013

I just installed the Button Maker program. After I made a button, saved it, then when I go back to that file to open it, it wont let me?

clip_image001

It asks me what program should open my button file? and, the button maker is not in the list to open it. Why is this?

I cant seem to save my different master files and or projects?

Please let me know.

Thanks!

Robert

Reply From: Likno Customer Support

Hello,

The screenshot is not very clear, but it seems that after you saved the file you removed the “.wbm” extension. This caused windows to not recognize this file.

Still, your work is not lost! All you need to do to fix this, is to rename the file and add “.wbm” at the end.

Note that you can also open these files in Button Maker without renaming them, but you have to do it from the application using “File->Open”.

If the files have the “.wbm” extension and they still do not work with double-clicking, then I strongly recommend that you install the application again.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Robert

Hi Kostas,

The extension of ".wbm" was on the saved files. After I sent you an email, I went to the file, right clicked on it, and choose to open with button maker. It opened the file. I took your advise and uninstalled the program, and reinstalled it. The files open, but they have a different looking icon, its not the full icon as it in the start menu or desk top?

Thanks!

Robert

 

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Knowledge Base support case for Likno Web Button Maker,  abstracted and stripped of all user’s private info.


Initial Email From:
Sam
Initial Email Subject: Button Maker
Support Case Month: April 2013

Hi, I am interested in your button maker, but I have no idea what to expect with the product. Could you send me some samples of what is possible using your software? Do you offer a trial period?

Thanks,
Sam

Reply From: Likno Customer Support

Hello Sam,

First, thank you for your interest in our Likno products.

You can just download the application and use all its features under a trial period. The  only limitation will be that you will have a watermark on the button but all the features will be working.

Thanks again.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for Likno Web Button Maker,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Web button maker does not launch after install
Support Case Month: February 2013

I just purchased Likno Web Button Maker.
Windows server 2003 (.net framework 3.5) 32 bits
Installation is OK.
But the application does not launch.
Computer Management > Event Viewer > Applications > Error :
"Faulting application Likno Web button maker version 2.0.0.162, faulting module msvcr71.dll version 7.10.30.52.4 faulting address 0x00002777
Before writing this message i tried many things :
1) I got many copies of msvcr71.dll on my system (in photoshop install directory, in ms-office installed dir etc...). Replacing the original msvcr71.dll in the system32 folder by any of those copies of msvcr71.dll gives the same error.
2) Putting also msvcr71.dll in "program files\likno web button maker" and in "program files\likno web button maker\res" does not solve the problem.
3) I even tried to register msvcr71.dll manually but it does not seems to be registrable since i get the error "msvcr71.dll was lodaed but the dllserverregister entry point was not found..."

Well, i'll be pleased if you could tell me how to solve that problem.
Thanks

Reply From: Likno Customer Support

Hello,

This is the Microsoft C++ runtime library. I suggest that you try re-installing it from here:

http://archive.msdn.microsoft.com/KB932298/Release/ProjectReleases.aspx?ReleaseId=762

Let me know if this worked.

Another thing you may want to try is to try installing Button Maker by using “run as admin” on the installer.

Best Regards, 
Kostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for Likno Web Button Maker,  abstracted and stripped of all user’s private info.


Initial Email From:
Bob
Initial Email Subject: Difficulty placing small image on surface of my Likno Web Button
Support Case Month: December 2012

Hello,
I'm a registered Likno Web Button Maker owner (version 2.0.162).
The screenshot illustrating my problem is attached, so you can see what is occurring.  Also attached is the little image I wanted to use for the button background.
I've worked for hours just trying to set a small image as the background of my Likno Web Button.  I used PNG files, because I saw no restriction specified against using PNGs.
I started with the basic square chamfer button template.  For the purpose of showing this problem, I made the button size much bigger than any image I would apply as the 'background' during this test.  The latest image I selected was only 184x82, and my button size is set really large at 544x314.  I used the larger button size just to make my screen shot clearer for you.  I selected 'Stretch', so you could see my image hiding behind my button.
When I produce my button, it's simply blank, white -- my image isn't there.
Believe me, I read, then re-read the Help file and followed the instructions about putting an image on a button.  Following the instructions didn't yield a 'picture button', which is what I wanted.
Can you help?
Bob

Reply From: Likno Customer Support

Dear Bob,

I assume that what you are seeing is the actual button…

The background image is something that will appear behind the actual button and not on it. If you want something to appear on the button but behind the text, then I guess that you want to change the “Texture” in the “Button Material” tab:

button material]

Note however that this will always be stretched, so you should make sure your image has the correct size (and maybe the correct transparent padding around it if you want a small image to be centered into a larger button).

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for Likno Web Button Maker, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: button pack install on windows 7
Support Case Month: September 2012

Hello.  I'm trying to install a button pack on windows 7.  When i run the installpack.exe it says the program has been detected in in the following dir: "(`6w"  If i try to browse to the correct dir and click install it gives me the error invalid path.

do the button packs work on windows 7 and if they do how do i get them to install correctly?

Reply From: Likno Customer Support

Hello,

We just released a new version of Button Maker (build 162), which (amongst others) now fully supports the Button Packs in 64-bit systems.

Did you get the “invalid path” error in the installer or in the application? If you got this in the application then the new version will resolve it.

You may download it here:

http://www.likno.com/web-button-maker/download.html

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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