Likno Blog – Drop-Down Menus, Javascript Menus, CSS Menus, jQuery Scrollers/Sliders, Modal Windows

Knowledge Base support case for Likno Web Button Maker,  abstracted and stripped of all user’s private info.

Initial Email From: User
Initial Email Subject: Web button maker does not launch after install
Support Case Month: February 2013

I just purchased Likno Web Button Maker.
Windows server 2003 (.net framework 3.5) 32 bits
Installation is OK.
But the application does not launch.
Computer Management > Event Viewer > Applications > Error :
"Faulting application Likno Web button maker version 2.0.0.162, faulting module msvcr71.dll version 7.10.30.52.4 faulting address 0x00002777
Before writing this message i tried many things :
1) I got many copies of msvcr71.dll on my system (in photoshop install directory, in ms-office installed dir etc...). Replacing the original msvcr71.dll in the system32 folder by any of those copies of msvcr71.dll gives the same error.
2) Putting also msvcr71.dll in "program files\likno web button maker" and in "program files\likno web button maker\res" does not solve the problem.
3) I even tried to register msvcr71.dll manually but it does not seems to be registrable since i get the error "msvcr71.dll was lodaed but the dllserverregister entry point was not found..."

Well, i'll be pleased if you could tell me how to solve that problem.
Thanks

Reply From: Likno Customer Support

Hello,

This is the Microsoft C++ runtime library. I suggest that you try re-installing it from here:

http://archive.msdn.microsoft.com/KB932298/Release/ProjectReleases.aspx?ReleaseId=762

Let me know if this worked.

Another thing you may want to try is to try installing Button Maker by using “run as admin” on the installer.

Best Regards, 
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for Likno Web Button Maker,  abstracted and stripped of all user’s private info.

Initial Email From: User
Initial Email Subject: need help with buttons
Support Case Month: January 2013

My question is this...  I need buttons without the white background.  Can I make them with invisible background?  I can’t find a color to exactly match the page I need the buttons for.  Please help. 

Thanks

Reply From: Likno Customer Support

Dear User,

Regarding creating transparent buttons, you can do this if you select the PNG file format that allows transparency:

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: User
Initial Email Subject: Button height
Support Case Month: July 2012

Hello:

I am trying to get more button height, I don’t want any white space between buttons.

When I set the size (height) to something over 29, it looks like the button RIGHT images is NOT changing (getting wider)?

Anything I am missing?

  Please Advise

Reply From: Likno Customer Support

Hello,

I am afraid that none of the images is automatically resized when you change the item size. The difference between these images is that the “Background Tile Image” is tiled, while the “
Background Image 1 & 2” are just centered. So behind the “left” image you actually see the Tile image:

This will be much clearer if you increase the height even more (say to 45px).

If you want to make the menu taller, I guess you should select a different theme that is taller, or you could change the images to enlarge them yourself in a graphic editor.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: User
Initial Email Subject: customize menu items
Support Case Month: July 2012

Will your software allow custom background and width for all buttons on all levels? (Most important is the top level needs custom art for each button; on and off states.

thanks for your response.

Reply From: Likno Customer Support

Hello,

Yes, our menus can be fully customized, not only per "level" but also per "item" (button).

Each menu item can have a different design for the top level and all other levels (which are unlimited).

I suggest that you download and play with the Trial version:

http://www.likno.com/download.html

You can set the main styles (per level) in the Style Editor:

Then you can “customize” each item as you wish in the Menu Editor:

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: User

need to know one more question... VERY IMPORTANT...
see attached, how do I get rid of the boxes around the art? I don't want that!!!!

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

Hello again,

Let me answer your questions in turn:

1) Yes we have indeed tested our products in iPhone and iPad, as well as many other smartphones and tablets. AllWebMenus fully supports all the latest browsers and mobile devices.

2) Yes, it is HTML5 compatible.

3) The “boxes” you see is most likely the background color of the Group. Please check if you have a “Distance Between Items” that will allow the Group background to show:

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Gerald
Initial Email Subject: no Buttons shown with Safari
Support Case Month: July 2012

Dear Ladies and Gentleman,
my Admin told me to contact you. He had done my webpage with Likno Software. Unfortunately it doesn't work with Safari. With IE and Firefox perfect. My Customers using Safari have problems, because no Buttons are shown at the Menu.
Do you know, why? Can you help me please!
best, Gerald
www.cr-photo.de

Reply From: Likno Customer Support

Dear Gerald,

The problem is that your menu has been compiled with a very old version of AllWebMenus that did not support Safari 5 (as Safari 5 was released about a year later and introduced some new incompatibilities).

I see that you have extended your Update Plan this March, so you are eligible to free updates up to March 2013.

Please download the latest version from your Likno User Area account  (and if required, also get a new Activation Code):

Then please recompile ALL your menu projects, and upload the new compiled files (including the “awmdata” folder).

This will make your menus support all the latest browsers and mobile devices.

Let me know if you find any problems.

Regards, 
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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