Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Richard
Initial Email Subject: Firefox not showing menu while other browsers work
Support Case Month: February 2014

I had a friend look at my menu at {URL REMOVED} in Firefox and the menu does not appear. I then tried Firefox on my computer and the menu also does not appear.

This is an ecommerce site using Big Commerce package. In IE and Chrome the menus appear and work correctly.

I looked in the database, regular help and PDF help and found nothing about a menu not appearing. I looked in Firefox's setup and placed {URL REMOVED} in the approved areas.

Richard

Reply From: Likno Customer Support

Firefox does not like those slices on the allwebmenus Linking Code thus it cannot find the NYCtop.js

menu linking code

Please, correct the linking code as src="../template/NYCWtop.js"

Please, let me know how that worked for you. 

Kind Regards,

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Richard

Thanks, works now in all browsers.

 

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Knowledge Base support case for Likno Web Scroller (jQuery Slider) Builder, abstracted and stripped of all user’s private info.


Initial Email From:
John
Initial Email Subject: Problem with AWM Pro responsiveness
Support Case Month: February 2014

Hi,

I have installed an AWM menu on the home page of {URL REMOVED} and I have set 4 versions of the menu to suit different devices by setting the various width limits.

It looks pretty good in two of the versions, but the menu keeps going away as a change the viewport width.
It was working well before I upgraded to the latest AWM build #928.

Please investigate and advise.

Thanks,
John

Reply From: Likno Customer Support

Hello John,

Could you tell me in what browser do you experience this issue?

I tried in Chrome, Firefox and IE10 and the menus seem to work well in all versions.

Is it possible to send me a screenshot to help me understand the issue better?

Also, please export and send me your project file, so that we can have a better look at the problem.

This is what you should do to export your project into a ZIP file and then email this ZIP to us.

export menu project 

Kind Regards,

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: John

Hi Aggelos,

The problem occurs in all browsers - Firefox, IE, and Chrome.

The menu will appear in the browser when I open it on the desktop. However, when I change the width of the browser, it will disappear until I change the width some more and then it will reappear. There seems to be a gap where ver.2 should be and ver. 4 does not appear at all, no matter how narrow I make the window.

I have included two screenshots of the home page in the Firefox "Responsive Design View where you can see the difference from view1 at 1003px width and view2 at 999px width.

Thanks,
John

Reply From: Likno Customer Support

Hello John,

This happens because you have positioned menu versions 2 and 4 relative to an element with ID="ProductPanelMenu3 "

menu positioning settings

But there is no such an element in your page, thus the menu cannot be displayed.

page source code

Please, either insert that element in your pages or change the menu positioning in menu versions 2 and 4 relative to an element that exist in your page.

Please, let me know if you need further help.

Kind Regards,

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: John

Hi Aggelos,

That worked great. Didn't realize I had to do that.

Thanks,
John

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Mark
Initial Email Subject: Firefox Issue 
Support Case Month: April 2014

Menus look fine in IE, Safari & Chrome, but in Firefox they are shifted up about half their height.  Can't find a solution.  Any ideas?
Thanks!

Reply From: Likno Customer Support

Hello Mark,

You have successfully compiled your menu project with AllWebMenus v.5.3.932 and you have uploaded that.

However, you forgot to upload the awmdata folder which contains the new library files.

menu library file

Please, upload the awmdata folder with the new files produced after you compiled the menu. This should solve the issue.

Please, let me know if I can be of further help.

Thank you.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Mark

Aggelos,

Thank you for the quick reply.  Updated the library file, but still getting the same affect. 

Mark

Reply From: Likno Customer Support

Hello Mark,

The issue on Firefox is caused because you have used <span> elements as your menu positioning elements. Firefox renders those in a different way than the other browsers.

Right now you have:

menu positioning element

menu positioning element

Change the above positioning element from span to DIV:

menu positioning element DIV

menu positioning element DIV

This should solve the issue.

Please, let me know how that worked for you.

Thank you.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Mark

Bravo Aggelos!!

FYI - I'm using Dreamweaver CS4 with the AWM plugin.  When I place a menu on a page using the AWM "Position Menu", menus are placed in a <span> tag.

Thank you again for finding the solution.

Mark

 

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Knowledge Base support case for Likno Web Accordion Builder, abstracted and stripped of all user’s private info.


Initial Email From:
David
Initial Email Subject: Accordion pane height 
Support Case Month: February 2014

I have an accordion in the sidebar of this page.  Can you please tell me how I can get the panes to open completed for all the headers.  For 2 of the headers the pane does not open completely and inserts a scroll bar on the right.

Thank you

Reply From: Likno Customer Support

Hello David,

Hmmm…I think that you have zoomed out your page. Please, go to Chrome Menu -> Zoom and set it back to 100%

Google Chrome zoom-in

Then, it should be fine:

Google Chrome zoom

Thank you.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: David

I uninstalled and reinstalled Chrome – that fixed it – must have been a bug.

Thanks for your help.

David

Reply From: Likno Customer Support

Hello David,

Thank you for your feedback and glad to see its working now Smile

Have a nice week!

Kind Regards

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Michael 
Initial Email Subject: multiple menus on one page function great in all browsers except IE9
Support Case Month: January 2014

I've built multiple menus that all appear on the same page.

I followed all the steps suggested to link each menu to the page after compiling them. The menus show and function great in all browsers except Internet Explorer.  The only version of IE I've tested the page in so far is version 9. Chrome, Firefox, etc. however show everything great. I have the latest version of AWM.
I also purchased the sliding add-in too.
Any suggestions?

Thanks,
Michael

Reply From: Likno Customer Support

Hello Michael,

Please, open all your 3 menu projects in AllWebMenus.

Go to Project Properties -> Menu-Linking Code in Tags and select "Yes, within tags".

menu linking code in tags

Re-compile your menu projects and re-upload the produced files to your server.

This should solve the display issue in IE9.

Please, let me know how that worked for you.

Thank you.

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Michael

Hi Aggelos,

Thanks for the update. I tried it and it worked perfectly.

Thanks again,
Michael

 

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