Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Val
Initial Email Subject:   responsive menu
Support Case Month: December 2013

why does it pile up on each other?  (not viewable)Especially in Chrome, Sometimes Firefox will be ok and render properly but I have two computers that it will not.  But Chrome seems to always error.

Reply From: Likno Customer Support

Hello Val,

You need to correct your responsive.css file

CSS media query

That is not correct, so it causes problems to the menu as well.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Val

Thank you thank you thank you!!!
Val

 

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Knowledge Base support case for Likno Web Accordion Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Todd
Initial Email Subject:  Web Accordion Display Issue
Support Case Month: September 2013

Greetings!  I have a problem with Web Accordion.  The issue is demonstrated on the following page:  {URL REMOVED}.  I am seeking your assistance to know if this is a bug vs. something that I’m doing by somehow badly coding.

Walking past a co-worker's desk (using XP and IE 8), it would appear that:

1. An HTML bullet within an accordion pane appears to have become its own pane, and has replaced the separator (below in #2)

2. The separator that was between the 3rd and 4th pane has disappeared.

Using saucelabs.com, I was able to look at this page with different browsers and was able to confirm the issue first-hand.  I was not able to view this issue at my desk using Windows 7 with both Chrome 29.0.1547.76 m and IE 10.0.9200.16686

This is how it is supposed to look:
jquery accordion preview

Instead, the Web Accordion looks like this:

faulty jquery accordion preview

Thank you for your help!
Todd

Reply From: Likno Customer Support

Hello Todd,

Well, this happens because you have some extra </li> that you don’t need and as Internet Explorer is more strict in rendering content you see that problem there.

In order to correct that, you need to remove the 2 </li> shown in the screenshot below. Then, recompile your project and re-upload the produced files.

remove wrong code

Let me know if you need more information.

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Todd

Awesome!  Thank you so much.  Can’t believe that overlooked that.  Have a great weekend!
Todd

 

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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject:  Modal window links
Support Case Month: September 2013

Hi 
The problem of links not highlighting, only occurs when the modal window
covers the trigger button, so is dependent on screen resolution as well. 
Regards
Graham

Reply From: Likno Customer Support

Hello Graham,

You may want to add Hover CSS for your img with id="Image1"

CSS properties

You could add in your CSS file

#Image1:hover { Cursor:pointer; }

This way, no matter what, when you mouse over this image you will have the pointer cursor.

In Chrome though it works for me.

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Rene
Initial Email Subject:  AllWebMenu - Iframe  
Support Case Month: September 2013

Hi,

i have a Problem with your AllWebMenu. It works great, but if i use an iframe to show
PDF in my website, the Submenu is in the background. Is there any workaround?

Thanks

Best Regards,
Rene

Reply From: Likno Customer Support

Hello Rene,

I am afraid that this is not possible. The PDF files (as well as Word or Excel files) are using plugins that fully take over the browser and there is no way to show anything on top of them.

The only thing that could work (but I am not sure if it is cross-browser) is if you did not have frames, and instead you used a single HTML page with an iframe in the place of the bottom frame.

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Rene

Hi,

it seems to be a problem in Internet Explorer! In Firefox and Chrome it is running fine!

Best Regards,
Rene

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Sarah
Initial Email Subject: Question about AllWebMenus Pro product
Support Case Month: August 2013

Hi Likno Sales!

Currently I am using an older version of the AllWebMenus product on my website that is not showing in the Safari browser and I am thinking about upgrading to the newest one.

Will this new AllWebMenus Pro work in all browsers (IE7, IE8, IE9, IE10, Chrome, Firefox, Opera, and Safari)? And will this menu work on my website if someone is viewing the site on their phone? My site is not a responsive website, but when you look at it on the phone, you can see it as a mini version on the phone and I want to know if the menu is compatible with phone browsers. So even when people are pinch to zooming on my site from their phone, they are able to use the menu.

Also, when I purchase this product, will there be instructions on how to integrate this product into my website? Is there instructions on how to upgrade or change the AllWebMenus I currently have in my website with the new one?

Thank  you! 
Sarah

Reply From: Likno Customer Support

Hello Sarah,

The answer is yes, AllWebMenus Pro (the latest version) works in all modern browsers including IE7, IE8, IE9, IE10, Internet Explorer 11, Chrome, Firefox, Opera, Safari.

Indeed, the menus are going to work on devices such as smartphones/tablets.

With AllWebMenus you are able to create up to 4 versions of your menu in case you want it to be responsive. Still, you can leave it as is and it is going to work on phones/tablets.

When you purchase the product, you need to login to your userarea and download the latest version of AllWebMenus.

Install AllWebMenus Pro.

Activate it.

Then, open your menu project, re-compile it and re-upload the new produced files.

Let me know if you need more information.

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Sarah

Thank you, Aggelos!

 

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