Knowledge Base support case for Likno Web Scroller Builder,  abstracted and stripped of all user’s private info.


Initial Email From:
Colin
Initial Email Subject: Sliders problem
Support Case Month: May 2013

Hi Guys,

When you look at this page in Internet Explorer only half the dots are showing they are in the middle of the graphic and vertical not horizontal, whereas in Firefox and Chrome they are fine.

{URL REMOVED}

Colin

Reply From: Likno Customer Support

Dear Colin,

I was indeed able to replicate the problem myself.

The problem is caused by the fact that your page does not have a valid DOCTYPE. This causes it to fall under the so called “quirks mode” which is essentially IE5.5 compatibility mode.

To correct this, please add the following line as the first line of your page(s):

<!DOCTYPE html>

DOCTYPE html

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Colin

Thanks Kostas.

Colin

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: IE 10 issues
Support Case Month: April 2013

We are seeing issues with all our menus on the new IE 10.

We have searched knowledge base and all we can find on the problem is to use a minimum width. Which this did correct the issue where the menu was not even showing.

But what we are seeing now is that in compatibility mode the menu is fine then in standard mode the links stack.

other browsers work fine

Thanks for any suggestions

Reply From: Likno Customer Support

Hello,

I noticed that while you are using the latest AllWebMenus version, you neglected to update the online library files:

old AllWebMenus library

Please upload the newly compiled “awmdata” folder to fix the problem.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

Thanks for your help, I should have done this… my fault.
Thanks again.

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Geoff
Initial Email Subject: Frontpage
Support Case Month: March 2013

I am using Frontage 2002 (10.6308.6870) on windows 7. I am running 5.3 Build #904.

I can import the Frontpage navigation structure but when I try to generate the menu Allwebmenus stops working.

Geoff

Reply From: Likno Customer Support

Dear Geoff,

Do you get any error messages when this happens? If so, can you please send me a screenshot?

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Geoff

Hello Kostas,

I do get this message

automation error

Best regards

Geoff

Reply From: Likno Customer Support

Dear Geoff,

This means that AllWebMenus does not have enough access rights to do what you are asking. This can be caused if you have set the FrontPage to run in “Compatibility Mode” in windows 7, as this also gives it administrator rights.

I believe the easiest way to correct this issue, is to run AllWebMenus “as Administrator”. To do this permanently, you need to right-click on the desktop shortcut, select Properties, then the “Compatibility” tab, then check the “Run this program as an administrator” option. Note that this will only work when you start AllWebMenus from the desktop icon. It will not work if you start AllWebMenus by double-clicking a project file.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: IE10 compatibility mode switched on
Support Case Month: March 2013

The menus (dutch, english or german) show only in IE10 with compatibility mode switched  on !! Not without.

Any solution??

Reply From: Likno Customer Support

Hello,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

AllWebMenus version

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time.

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

view or manage menu licence

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

get activation code

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Also, you are using a lot of "browser-specific offsets" in your project, which are not really needed.

browser-specific offsets

Thanks!

Best Regards,
Aris Filkostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: User

Thanks for your answer.

I did what you suggested, I updated/upgraded the AllWebMenus and re-compiled/re-uploaded the menu files.

It is now Version 908.

Still the same problem in IE10

Reply From: Likno Customer Support

Hello, did you clear your cache? (hit CTRL-F5)

Because I do see the menu in IE10 now.

Best Regards,
Aris Filkostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: User

Forgot to clear the cache ! Solved the problem.

Thanks for your support

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Internet Explorer V10 menus
Support Case Month: March 2013

I have just installed Internet Explorer 10. Now the menus on my web site are distorted. Horizontal menu s are one word wide with multiple words on new lines; vertical menus are the same. Also, inserted horizontal lines are double in width.The problems go away when I toggle the Compatible View icon so that it's set for older browsers, but I don't want visitors to have to do this.What can I do to set AllWebMenus so that visitors will see the that are correct for the Compatible View to which they have set their pages when they open a new page?

Reply From: Likno Customer Support

Hello,

This happens because you do not have a valid DOCTYPE in your pages. You should know that IE10 is pretty strict regarding this. When the DOCTYPE is missing, IE falls in the so called “quirks mode” which is essentially IE5.5 Compatibility Mode. This causes the problems you see in the menu.

To fix this problem (and more), please add the following line at the top of each of your pages:

<!DOCTYPE html>

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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