Likno Blog – Drop-Down Menus, Javascript Menus, CSS Menus, jQuery Scrollers/Sliders, Modal Windows

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Vegard
Initial Email Subject: submenu issue
Support Case Month: January 2013

Hi.
Can you please help me with the sub menu issue on this page ?
{URL REMOVED}
The sub is ok until you click on a link.
Then the submenu is....strange...
Thanks for a great product !
Regards
Vegard

Reply From: Likno Customer Support

Hello Vegard ,

This probably happens because you are using a VERY old menu which has compatibility issues with newer browsers.

I strongly recommend that you upgrade to the latest AllWebMenus version as your current version has known issues with IE9&10 as well as Safari browsers.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: User
Initial Email Subject: AllWebMenus too wide in IE
Support Case Month: June 2012

I prefer to use Firefox but some visitors use IE. I just noticed that my menus are MUCH TOO WIDE in IE but they are fine in Firefox, Safari, Opera. I tried recompiling the menus but no luck. Before pulling my hair out, I thought I would ask you what the problem might be. Any thoughts?

Related URL: http://www.catskillhiker.net

Reply From: Likno Customer Support

Hello,

I checked your page and saw the problem. I created a local test-page from your own page, and noticed that the problem is only visible when you do not have a valid DOCTYPE in your page.

When you do not have a valid DOCTYPE in your page, then IE automatically falls into “quirks mode”, which is essentially IE5.5 Compatibility Mode. Adding a proper DOCTYPE in your page will fix this issue (and others you may see in IE).

However, the menu should be able to work even in quirks mode. Can you please export and send me the menu project so that we can further investigate this?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From: User
Initial Email Subject: AllWebMenus + Fusion + IE10
Support Case Month: January 2013

Do you know of a compatibility issue with AllWebmenus and Internet Explorer 10.  I can’t get my menus to show on IE10 on Windows 8 64bit machines (desktop  and metor version of IE) without forcing IE10 to view in compatibility mode.

Page not forced into compatibility mode for your testing purposes:

All other pages at {URL REMOVED} html forces IE into compatibility mode until we can resolve this issue.

If you believe the problem has been resolved in a newer release of AllWebmenus Pro and I need to purchase an upgrade that won’t be a problem but I don’t want to purchase now if the problem still exist in the latest version.

Thanks

Reply From: Likno Customer Support

Hello,

This is to confirm that the latest version of AllWebMenus fully supports IE10. We tried out your menu with IE10 without the IE9 compatibility code and it worked without problems.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Finn
Initial Email Subject: Problem with menu running IE9
Support Case Month: October 2012

Hi

When running my webpage on IE9 the menu items look strange, i.e. when the menu item consist of more words my menu is showing each word as a new line and not, just as I want it, a single line.

When running Firefox or Chrome the menu items show up in the right way.

Thank you for your help on this matter.

Best regards

Finn

Related URL: http://gjoogs.dk

Reply From: Likno Customer Support

Dear Finn,

After having another look at your menu & page I realized that the problem is in the page.

It seems that your page does not have a proper DOCTYPE and this causes IE to go into the so called “quirks mode” which is essentially IE5.5 Compatibility Mode.

Please try replacing this:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">

<html>

With the correct HTML4 Transitional DOCTYPE:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Frameset//EN" "http://www.w3.org/TR/html4/frameset.dtd">

<html xmlns="http://www.w3.org/1999/xhtml">

Or with the HTML5 DOCTYPE which is much simpler:

<!DOCTYPE html>

<html>

Regards,

Kostas

Likno Customer Support

www.likno.com

Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Finn

Hi Kostas

Thanx a lot for your help.

Regards,

Finn

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From: Lawrence
Initial Email Subject: Internet Explorer 10 Issue
Support Case Month: December 2012

There is a compatibility problem with Internet Explorer Version 10. I have version 10.0.9200.16384 and I am using Windows 8 64bit version.

This is how I see the menu in IE 10:

http://www.definingelegance.com/test/explorer-problem.jpg

The menu has become crunched. Please examine my site in an older or different browser.

Please fix this issue and advise me.

Thank you,
Lawrence

Reply From: Likno Customer Support

Hello Lawrence,

We just uploaded a new minor version online with some fixes, please re-download from here, install it and recompile your menu:

http://www.likno.com/download.html

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Lawrence

Hi,
It works! Thank you for the quick response.
Lawrence